Check Status at the Universal Enrollment Services (UES) website https://universalenroll.dhs.gov/permalinks/service-status or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).
Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. This is commonly referred to as pre-enrollment. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process:
- By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location.
- You may be able to minimize your time at an enrollment center
- You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center
- You can review the process and eligibility document(s) required at your leisure
- You will be able to request assistance with enrollment questions via the pre-enrollment website
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After enrolling, how can I check the status of my application?
Check Status at the Universal Enrollment Services (UES) website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern).
Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment.
The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Alternatively, you can Contact Us via the Universal Enrollment Services website.
If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. For example, if you present a U.S. birth certificate with your maiden name and a driver’s license with your married name, you must also provide a marriage certificate that shows the link between the names on the birth certificate and the driver’s license. You must provide a valid photo ID that matches your full legal name.
TSA PreCheck®?
TSA PreCheck® allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints.
Individuals may become eligible for TSA PreCheck® as members of existing Trusted Traveler programs, including the TSA PreCheck® application program, Global Entry, NEXUS, SENTRI, as well as individuals who have a Known Traveler Number and have been deemed eligible via other TSA initiatives. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Security’s interactive Trusted Traveler tool to compare the various programs.
Interested applicants must visit an enrollment center servicing the TSA PreCheck® application program to provide the required biographic information and valid identity/citizenship documentation. The enrollment process also requires the applicant to provide fingerprints, photo, and pay the enrollment fee. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center.
It is recommended that you schedule an appointment. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area.
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What is meant by “Enroll Your Own” (EYO)?
The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations.
EYOs differ from the fixed UES enrollment centers in several ways:
- The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location.
- The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation.
- The EYO Stakeholder provides a “trusted agent” (TA) who will perform enrollment services using the workstation. This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer.
EYO services include:
- Collaboration with stakeholders to present a subcontract agreement and cost model for review and approval
- Site inspections to verify UES compliance
- Coordination of Trusted Agent IDEMIA background investigation process and TSA personal suitability determination process
- Training for Trusted Agents
- Delivery of UES workstation(s), GSA approved safe and signage
- Installation of UES workstation(s) and all hardware related to workstation setup
- Ongoing Maintenance Contract and regional manager support