How do I Activate my PayFlex New Card? Activating Your PayFlex Card

To activate your PayFlex new card, call 1-877-261-9951. This is the same number you will see on the card activation label. You can call this number at any time.

If you receive a PayFlex Card® with an activation label, this means you must activate your card before you can use it. Now it’s easier than ever to manage your PayFlex account on the go. With the PayFlex Mobile app, you can access your account anytime, anywhere. It gives you the info you need, when you need it.

Spending money in your account is easy with the PayFlex Card. Use it for eligible health care expenses, such as doctor and dentist visits, prescriptions, hospital stays, hearing and vision care. Be sure to review your plan to find out exactly what’s eligible. And enjoy all the PayFlex Card has to offer.

You won’t have to submit a claim for your PayFlex Card expenses or wait for reimbursement. However, you should keep all your itemized receipts, statements and Explanations of Benefits.

Fast payment

You can use the card to pay for eligible expenses. Payment happens right away if you have funds in your health savings account (HSA), flexible spending account (FSA) or health reimbursement arrangement (HRA). If you have an Apple^® or Samsung^® device, you can add your PayFlex Card to your digital wallet. It’s a no-touch payment that’s fast, easy and secure.

How do I activate my PayFlex new card?

1. If you receive a new card with an activation label, call Card Services at 1-877-261-9951.

2. This is the same number you will see on the card activation label. Then enter your card number followed by the # sign.

3. You will then enter the last four digits of your Social Security number (SSN).

4. If your SSN is not accepted, you may need to enter the last four digits of your Employee ID number.

5. Once you finish these steps, your card will be activated.

6. You can then use your card right away.

You can call to activate your card as soon as you receive it. Remember, you only have to activate your card if it has an activation label on it. To activate your card, call 1-877-261-9951. This is the same number you will see on the card activation label. You can call this number at any time.

You can use your card as soon as you activate it. Note: You must have funds in your account to use the card. You can view your account balance online on My Dashboard, under Financial Center – My Accounts.

If I activate my card and then order a card for my spouse or dependent, do they need to activate their new card?

No. If your card is already active, your spouse or dependent does not need to activate their new card. This means your spouse or dependent should be able to use their card as soon as they receive it. Note: If the card is already active, it will not have an activation label on it. If someone tries to activate an active card, they’ll hear this message: “Our records indicate this account has already been activated. Please contact the customer service phone number on the back of your card if you need further assistance.”