Old National Bank Activate Debit Card : How do I activate my new Old National Bank debit card?
Old National Bank Activate Debit Card : How do I activate my new Old National Bank debit card?
Your debit card will continue to work until the last day of its expiration month. You should automatically receive a replacement card around the third week of the month that your card is set to expire.
To protect against potential card theft, your card will arrive in an unmarked, white envelope that does not display the Old National name or logo. Please watch your mail carefully to avoid accidentally discarding it.
If you have not received your new card by the end of the expiration month, please call Client Care at 1-800-731-2265, Option 2, or visit any Old National banking center for assistance.
Please note that If you have not used your card in the past 12 months, or we do not have a correct address on file for you, this may prevent you from automatically receiving a replacement card.
How do I activate my new debit card?
Call 1-833-246-9308 and follow the prompts for activating your card and establishing a personal identification number (PIN).
If you have questions or need assistance, call Client Care at 1-800-731-2265.
Please call 1-833-246-9308 and follow the prompts for setting up a new Personal Identification Number (PIN).
If you have trouble with the automated system, please call Client Care at 1-800-731-2265, Option 2, for assistance.
What if I notice unauthorized debit card transactions?
If you notice unauthorized debit card activity on your statement or through Online and Mobile Banking, you can turn your debit card off right away using our Card Controls. Card Controls is a feature you can access at any time in Online Banking or the ONB Mobile App.
You should also contact us at 1-800-731-2265 to report the unauthorized activity on your debit card. We can then cancel or restrict your card, check for other unauthorized transactions and order a new card for you.
If your debit card has been lost or stolen, you can report it 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197.
How can I report a lost or stolen debit card?
You can report your lost or stolen Old National debit card 24-hours a day by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your debit card, check for unauthorized transactions and order a new debit card for you.
If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with the Card Controls feature in Online Banking and the Mobile App.
Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.
How do I sign up for Card Controls and Alerts?
Card Controls and Alerts are a feature of Online Banking and the ONB Mobile App. You can activate Card Controls within Online Banking and the ONB Mobile App; there is no need for any separate enrollment or downloading of any additional apps.
Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.
How do I enroll in ONB Digital Banking?
In a Banking Center
Associates in our banking centers can enroll you in Digital Banking with immediate access, whether you already have an Old National account or open one that same day. You can then access your Digital Banking account via a web browser, your smartphone, or you can download our Mobile App for the best banking experience on your phone.
Opening a Checking Account Online
If you open a new Old National account online, you can enroll in digital banking immediately.
Steps for Online Enrollment of Digital Banking
There are several options for enrolling online:
- From a web browser, go directly to the enrollment page or.
- Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or.
- Download our Mobile App and tap Sign up.
Once on the enrollment page:
- Enter your desired Online Banking User ID and Password.
- Enter your personal information.
- Enter your Account Type and Account Number.
- Once all requested information is entered, read and accept the Terms & Conditions,select the box and click Complete Sign Up.
If the information matches, then you will be directed to the login.
If the information does not match, you will receive a Pending or Declined message. For Pending applications, you should receive an email within 1 business day advising the status of your registration.
If you’re a business client, please visit a banking center or call 1-800-731-2265 for assistance with enrollment.
