Check My EBT Card Balance Online : How to Check your EBT Card Balance

Once you qualify for Supplemental Nutrition Assistance Program (SNAP) or cash benefits (Temporary Assistance) you receive an EBT card, also known as a Common Benefit Identification Card (CBIC). The EBT card looks like a debit card. The EBT card allows you to buy groceries and other items with your cash benefits at participating stores and other locations.

Get the ConnectEBT Mobile App

The ConnectEBT app is the fast and easy way to monitor your EBT Card’s available balance, deposits, and transaction activity. ConnectEBT.com is always available 24-hours a day. The ConnectEBT App is available for download in the Apple App Store and Google Play Store.

It’s the easy and free way to manage your EBT Card

• Check your available balance anytime, anywhere
• Review up to 12 months of transaction history
• Confirm your last deposit
• Change your PIN

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How to Check your EBT Card Balance

Balance inquiry is finding out how much you have left to spend from your cash and/or SNAP account.

The best way to know your balance is to keep your last receipt.

If you lose your last receipt and need to know your balance, call the recipient hotline 24 hours a day/7 days a week 1-888-EBT-PENN (1-888-328-7366).

First Time Mobile App and Website Users

You must register your EBT Card account and select your User ID and password by using either the ConnectEBT mobile app or at ConnectEBT.com for access. Registering on either one also registers you on the other. Have your EBT Card handy when registering.

If you already have your ConnectEBT.com User ID and password, you’re ready to use the same ID and password for the ConnectEBT Mobile App.

How do I use and access my cash and SNAP benefits?

New York recipients may access their cash and SNAP benefits at participating EBT locations anywhere within New York State. Cash benefits may also be accessed at participating ATM and authorized retail store locations.

Your EBT card and Personal Identification Number (PIN) are used at authorized retail stores with your cash or SNAP benefits. Many retail stores also provide cash back with your purchase. Check with the store for their cash back policy.

• Swipe the card.
• Enter your PIN in the machine at the checkout line.
• Only you should enter your PIN.
• Always check and keep your receipts for your EBT purchases.

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Toll-Free Customer Service Helpline

The toll-free number 1-888-328-6399 – is available in Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish to recipients 24 hours per day, 7 days per week.

You may use the helpline to:

• Check your SNAP or cash account balance information.
• Hear your last ten transactions.
• Request a printed 2-month statement of your account history.
• File a claim if you suspect that a transaction error occurred.
• Change your PIN.
• Report damaged, lost, or stolen cards, and request a replacement card be mailed to you.