Activate Pre-Paid Service – Kogan Mobile Account: How do I activate my Kogan Mobile service?
Activate Pre-Paid Service – Kogan Mobile Account: How do I activate my Kogan Mobile service?
To get started, you’ll need to have a new Kogan Mobile SIM card. If you still need to purchase one, you can order one online with free shipping here, or from your local United Petrol station for $2.
You can see a list of participating stores here https://www.unitedpetroleum.com.au/kogan-mobile/
If you already have a new Kogan Mobile SIM card, then you’re ready to get started. Simply head to the Kogan Mobile activation site here and follow the simple step-by-step instructions to activate your service.
Please note: to activate a new Kogan Mobile service, you will need to have official and current forms of photo identification of the following type:
- Driver’s License, OR
- Passport, OR
- Medicare Card
You will need a valid credit / debit card to activate services. Please ensure that the name on the credit / debit card matches with the name you wish to activate the service under.
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If you’re having trouble registering your Kogan Mobile SIM card online, don’t worry, we are here to help you!
Please contact the Kogan Mobile Customer Care team, and we’ll get your new service up and running. The best way to reach us is to call 12612 from your Kogan Mobile connected phone. Alternatively, you can call us on 1300 056 426 from any device. Our dedicated team is available from 8am to 8pm, 7 days a week.
Important information: We may need to issue you with a brand new number. Make a note of it, so that you don’t confuse it with the mobile number listed on the pack.
WHO DO I CALL TO SPEAK WITH KOGAN MOBILE SUPPORT?
Did you know that we have answers to hundreds of frequently asked questions at the Kogan Mobile Help Centre? For the fastest resolution, we encourage you to check our Help Centre before contacting us, as it is highly likely you will find the answer to your question within seconds!
The best way to reach us is to call 12612 from your Kogan Mobile connected phone. Alternatively, you can call us on 1300 056 426 from any device. We have a dedicated Kogan Mobile Customer Care team answering phone enquiries to help you get the information you need from 8am to 8pm, 7 days a week.
Please note that from the 31/7/2020 onwards, our Customer Care team will no longer be contactable via email. Ongoing cases will be resolved by the Customer Care team, but no new enquiries will be accepted via this medium. As above, the best way to contact our Customer Care team is to call 12612 from your Kogan Mobile device, or 1300 056 426 from any other device.
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If your query relates to a mobile phone handset or other product purchased from Kogan.com, please contact the Kogan.com Customer Care team online at help.kogan.com.
