To Share your Apple screen, Start a browser and navigate to https://ara.apple.com. A session key form appears, which you may see. Attend for the adviser to provide a session key.
A support representative from Apple may request that you share your screen when you contact for assistance so that they may view your screen.
The consultant assures you that all they will do is observe your screen; they won’t run any apps or access any of your computer’s data. Sharing your screen with Apple support is thus completely safe.
The instructions for sharing your screen are as follows:
1. Start a browser and navigate to https://ara.apple.com. A session key form appears, which you may see.
2. Attend for the adviser to provide a session key. After that, input your session key and press “submit.” You observe a download file manifesting.
3. Store the downloaded file in a temporary location. then execute it. A screen with terms and conditions appears
4. Agree to the terms and conditions, then move forward. Your advisor’s texts appear in a chat box that appears on your screen.
5. Your screen also sports a red arrow indicating that it is currently shared.
6. Now that the adviser can see your screen, he or she can direct you to the location of your issue by using the red arrow as a pointer.
7. Remember to close the chat window after your support session is finished. The screen-sharing application will instantly end and be deleted from your computer.
🔑 Step-by-Step: How It Works
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Contact Apple Support
You can start by phone or through the official Apple Support website. They will help diagnose the issue and, if necessary, give you a session key . -
Go to the Portal
Open a browser and navigate tohttps://ara.apple.com. Enter the session key and submit. -
Download the App
You’ll be prompted to download a small, temporary screen‑share app. Save and open it, then accept the Terms & Conditions. -
Grant Screen‑Sharing Access
A chat window and a red-on-screen arrow will appear, indicating that Apple can now view (and sometimes control) your screen for troubleshooting. They cannot access your files unless you move them into view. -
Session Ends and App Removes Itself
When the session ends, the app self-destructs, removing itself from your device.
📝 Quick Checklist
| Step | Instruction |
|---|---|
| 1️⃣ | Only proceed if Apple Support gives you a session key |
| 2️⃣ | Visit https://ara.apple.com, not any lookalike domain |
| 3️⃣ | Enter the session key |
| 4️⃣ | Download & open the temporary app |
| 5️⃣ | Grant screen-sharing, hide any private items |
| 6️⃣ | When done, close the chat/app—the app deletes itself |
Screen sharing is not required by Apple and you can end the session at any time. After you download the application, Apple Support will be able to see your screen, but cannot access your files or control your computer. If there is anything that you don’t want Apple to see on your screen, remove it from view before your session begins. This session will be recorded for quality purposes.