capitalbluecross.nationsbenefits.com Activate Card : Member OTC (Over the Counter) Benefits

You can activate your new Capital Blue Cross OTC Card by login into the page capitalbluecross.nationsbenefits.com and then entering the Card details. Capital Blue Cross is an Independent Licensee of the Blue Cross Blue Shield Association serving 21 counties in Central Pennsylvania and the Lehigh Valley.

On behalf of Capital Blue Cross, @ capitalbluecross.nationsbenefits.com, LLC, an independent company, provides this benefit program.

Attention Current Members

You will be receiving a new My Benefit Card for your 2023 benefits administered by NationsBenefits. The new card will arrive in your mail by early January. It will come in a white business-sized envelope, separate from your other plan information. The card will be white and have Capital Blue Cross’ logo in the upper-left corner.

Please use your December 2022 benefits on your current card (with the Nations logo) before activating the new My Benefit Card (with the Capital Blue Cross logo).

If you have not received your new My Benefit Card by January 13, 2023, please call NationsBenefits, 24 hours a day, seven days a week, at 877.240.8232 (TTY: 711).

Getting started:

Members of this benefit are given a quarterly budget, which NationsBenefits (NationsOTC) administers, to spend on over-the-counter health and wellness items.

capitalbluecross.nationsbenefits.com Activate Card :

Once you receive and activate your card, you can start using it online through the MyBenefits portal and the MyBenefits app and/or in person at a participating retail location near you. When at a retail location, simply swipe your card for payment.

1. Visit capitalbluecross.nationsbenefits.com/activate or call 8772408232 (TTY: 711).

2. Enter the 16 digit card number and expiration date of your Benefits Mastercard® Prepaid Card.

3. Your 12-digit member ID contains 2 letters and 10 numbers

4. Enter your Date of Birth and Last Name provided to your health plan during enrollment

5. Click on Activate Card Button to activate your card

YOU MUST ACTIVATE YOUR CARD BEFORE USE

Using this benefit:

• Once their My Benefit Card is activated, members can go to a participating retail store, place an order over the phone, or shop online to have items shipped directly to their home at no additional cost.
• Participating retailers include CVS, Rite Aid, Walgreens, and Walmart. Call Nations for a full list of participating retailers. This is the preferred method to use this benefit, providing members more choices and value for their allowance.
• For phone orders, call Nations at 877.240.8232 (TTY: 711).
• For online orders, go to NationsBenefits.

Reloading funds:-

• The quarterly allowance will automatically be loaded onto the member’s My Benefit Card on the first day of each quarter (January 1, April 1, July 1, and October 1).
• Unused allowances may not be carried over from one quarter to the next.
• Members can monitor their balance by logging into the Nations member portal.

Retail experience:-

• When visiting a participating retailer, the member chooses their OTC items, swipes their My Benefit Card at checkout, and the allowance will automatically go toward all qualifying OTC items in their purchase, up to their card balance amount.
• Please select “credit” when checking out. You will not receive a PIN and all debit transactions will be declined.
• For purchases totaling more than the quarterly allowance or card balance, members will swipe the My Benefit Card initially, then an alternative form of payment must be provided for the remaining balance.
• Refunds and exchanges should be returned to the retail location where purchased. If a return is accepted, a refund will be received back onto their My Benefit Card.

Eligible products:

• You have access to a variety of OTC medications, health and wellness products, first aid supplies, and other qualifying items. For a full list of products, please contact NationsBenefits at 877.240.8232 (TTY: 711).
• Members will not receive a 2023 OTC product catalog in the mail. Members can request a print version be mailed to them at no cost by calling Nations at 877.240.8232 (TTY: 711). Members may also download and view the OTC product catalog.
• Members can verify product eligibility by going to the NationsBenefits member portal, and entering the product name or UPC.
• A mobile app is also available for use on a smartphone or tablet by searching “MyBenefits” in their preferred app store. The app allows members to scan items in-store to identify whether an item is eligible for this program.

Online orders and shipping:-

• Home delivery orders will be delivered via FedEx or UPS. Allow approximately two business days for delivery.
• There is no additional cost for shipping.
• Orders can be shipped anywhere in the U.S., including Hawaii and Puerto Rico.
• If traveling, the shipping address can be changed at checkout for each order.
• Order tracking can be found by logging into the OTC member portal. Go to My Account > Order History > Order Details to access the tracking ID and get real-time updates.
• Cancel orders any time prior to shipping by calling NationsBenefits or cancel orders in the OTC member portal within one hour after the order is placed.

Contact information:

• Call NationsBenefits at 877.240.8232 (TTY: 711).
• Member Portal: NationsBenefits.