priorityhealth.com/otc Login : Over-the-counter allowance (OTC and OTC Plus)

Renewing members with an OTC allowance embedded in their plan should be receiving a new card, if they have not already. New members will be receiving their cards within four weeks of enrollment. If you have not received your card by Jan. 10, please contact 800.688.1838 (TTY 711).

priorityhealth.com/otc

Over-the-counter health purchases can really add up over time. That’s why we include a monthly allowance on many of our plans so you can purchase thousands of health and wellness products to support your health.

If your plan is eligible, you’ll receive a Priority Health Medicare OTC card loaded with an allowance you can use on things like aspirin, cold medicine, compression socks and more.

• Your OTC card will come in the mail and will be automatically reloaded.
• There are four ways you can use your Priority Health Medicare OTC card to buy health items:
  1. Order Online. View and purchase products online anytime at PriorityHealth.com/OTC.
  2. Shop in-store. Shop at Kroger, CVS, Walgreens, Walmart, Dollar General or Family Dollar and other participating store locations near you.
  3. Call for delivery. Call 800.688.1838 (TTY 711) Monday through Friday 8 a.m. to 11 p.m. EST to place an order after reviewing the items in your OTC catalog. Have your product names, OTC benefit card number, and shipping information available.
  4. Mail order. Use your OTC mail order delivery form (included in catalog packet) to place an order via mail.
• Your card will be re-loaded monthly with your allowance. Your balance will not roll over and funds expire at the end of each calendar month.

OTC Plus allowance

We know fresh and healthy food is important for a healthy you. That’s why members with certain chronic conditions will be able to spend their OTC allowance in-store on healthy food and produce at the same locations they can purchase their OTC items from. Eligibility is based on your chronic condition (such as if you have diabetes, cardiovascular disorders and more) and the level of your need (for example, if you’re at high risk of hospitalization and need intensive care coordination).

• Your OTC Plus allowance will be reloaded monthly
• You get to decide how this Plus allowance will best meet your needs. While this amount can be used on food purchases in-store only, it can also be used for standard OTC items purchased online or via phone or mail order.

More program details

Your unused OTC allowance does not rollover. Funds expire at the end of each quarter on March 31st, June 30th, September 30th, and December 31st.

For more program detail, or to place an order, visit PriorityHealth.com/OTC, the OTCAnywhere mobile app or call 800.688.1838 (TTY 711)