Our plan does not cover over-the-counter (OTC) items in these categories (note: non-covered items can change):

• Diabetes care (blood glucose testing, continuous glucose monitoring devices, insulin, syringes, and delivery systems). Diabetes supplies are covered by your plan as a medical benefit.
• Herbals and botanicals (echinacea, ginseng-ginkgo biloba)
• Foot care (foot grooming, foot moisturizers, exfoliators and cleansers, odor and wetness treatment, insoles/inserts)
• Weight management (nutritional drinks, sports and energy drinks, meal replacement, foods – liquids, powders, and bars)
• Oral care (mouthwash and breath remedies)

Please note the product list is subject to change. Items, quantities, sizes, and brands change depending on availability at the retailer.

emblemhealth nationsbenefits com Activate Card

Once you receive and activate your card, you can start using it online through the MyBenefits portal and the MyBenefits app and/or in person at a participating retail location near you. When at a retail location, simply swipe your card for payment

1. Log in to your personalized MyBenefits portal at emblemhealth.nationsbenefits.com/activate or call 877-239-2942 (TTY: 711)

2. Enter the 16 digit card number and expiration date of your Benefits Mastercard® Prepaid Card.

3. Your 12-digit member ID contains 2 letters and 10 numbers.

4. Enter your Date of Birth and Last Name provided to your health plan during enrollment.

5. Click on Activate Card Button to activate your card.

EmblemHealth VIP Dual and EmblemHealth VIP Dual Reserve Members

You can utilise your OTC benefit at any participating OTC retailer or pharmacy we have a relationship with to purchase both covered health products and nutritious foods*. You can do this online, over the phone, or through mail order. The combined over-the-counter (OTC) health and food benefit allows you to also purchase fresh, nutritious, and healthy grocery items.

How to Get Your Eligible Items Once You Activate Your OTC Card:

At participating retail locations, including CVS, Rite Aid, Walgreens, Walmart, and many others. Check participating locations at myBenefitsCenter.com or call Connect Concierge and we will find a location near you

Retail list of covered OTC items : English

By mail

– just fill out and send the mail-order form below to ConveyBenefits.

List of covered OTC items by mail, phone and online and mail order form : English

Visit ConveyBenefits.com/emblemhealth to select your covered items and complete the checkout process.

Call ConveyBenefits at 855-858-5940 (TTY: 711), Monday to Friday, 8 am to 8 pm.

Here are ways to order your OTC items for your mail order-only OTC benefit:

1. Visit emblemhealth.com/mailOTC to select your covered items and complete the checkout process.

2. By mail – just fill out and send the mail-order form below to NationsOTC.

3. Call NationsOTC at 877-239-2942 (TTY: 711), Monday to Friday, 8 am to 8 pm

Mail-order items should be received in the mail within two to five business days from the time of receipt of your order. If the total amount of your order is more than your OTC balance, you will be asked for an alternate method of payment. You can use a credit card online or over the phone, and a check when using mail order.