www.ic3.gov Complaints : Internet Crime Complaint Center Reporting

You may file a complaint with the IC3 at www.ic3.gov if you believe you have been the victim of an Internet crime or if you want to file on behalf of another person you believe has been such a victim.

What details will I be asked to include in my complaint?

The IC3’s ability to process your complaint will be based upon the accuracy and completeness of the information provided. The following is the type of information we ask for in the complaint form:

• Victim’s name, address, telephone, and email
  • This will be your information if you are the victim, or another person if you are filing on behalf of a third party
• Financial transaction information (e.g., account information, transaction date and amount, who received the money)
• Subject’s name, address, telephone, email, website, and IP address
  • The subject is the person/entity allegedly committing the Internet crime
• Specific details on how you were victimized
• Email header(s)
• Any other relevant information you believe is necessary to support your complaint

How does the IC3 define Internet crime?

Internet crime includes any illegal activity involving one or more components of the Internet, such as websites, chat rooms, and/or email. Internet crime involves the use of the Internet to communicate false or fraudulent representations to consumers. These crimes may include, but are not limited to, advance-fee schemes, non-delivery of goods or services, computer hacking, or employment/business opportunity schemes.

If either the victim or the alleged subject of the Internet crime is located within the United States, you may file a complaint with the IC3

If either you or the alleged subject of the Internet crime is located within the United States, regardless of citizenship, you may file a complaint with the IC3.

What happens after I file a complaint?

Trained analysts at the IC3 review and research the complaints, disseminating information to federal, state, local, or international law enforcement or regulatory agencies for criminal, civil, or administrative action, as appropriate.

When will I be updated on the status of the investigation of my complaint?

After you file a complaint with the IC3, the information is reviewed by an analyst and forwarded to federal, state, local, or international law enforcement or regulatory agencies with jurisdiction, as appropriate. The IC3 does not conduct investigations and, therefore, is not able to provide the investigative status of a previously filed complaint. Investigation and prosecution is at the discretion of the receiving agencies.

Once you file a complaint with the Internet Crime Complaint Center (IC3), you will receive the following message at the top of your filed complaint:

Thank you for submitting your complaint to the IC3. Please save or print a copy for your records. This is the only time you will have to make a copy of your complaint.

What type of information would possibly be considered evidence in regard to my complaint?

It is important that you keep any evidence you may have related to your complaint. Evidence may include, but is not limited to, the following:

• Canceled checks
• Credit card receipts
• Money order receipts
• Certified or other mail receipts
• Wire receipts
• Virtual currency receipts
• Pre-paid card receipts
• Envelopes (if you received items via FedEx, UPS, or U.S. Mail)
• Facsimiles
• Pamphlets or brochures
• Phone bills
• Printed or preferably electronic copies of emails (if printed, include full email header information)
• Printed or preferably electronic copies of web pages
• Hard drive images
• PCAP files containing malicious network traffic
• Network, host system, and/or security appliance logs
• Copies of malware
• Chat transcripts and/or telephony logs

Keep items in a safe location in the event you are requested to provide them for investigative or prosecutive evidence.

Is there an email address I can forward SPAM emails that I receive?

The IC3 does not have an email address established for the receipt of such information. When filing a complaint at the IC3, be sure to copy and paste the entire email, including the header information, in the complaint.