Xfinity Assistant Activate Now : Where Can I Access the Xfinity Assistant?

The easiest way to activate the Xfinity Assistant is by going to chat at www.xfinity.com/xfinityassistant. The Xfinity Assistant is an always-on virtual assistant that lets you get personalized, guided help.

After logging in to your account, you’ll see information such as your upcoming bill or estimated delivery dates for equipment being sent to you. From the home screen, you can ask questions and get solutions for repair, billing and account issues. It uses contextual data from your account to offer relevant, helpful information.

But, if for some reason your issue isn’t resolved, the Xfinity Assistant connects you with an agent who can chat with you online to help.

Where Can I Access the Xfinity Assistant?

The easiest way to access the Xfinity Assistant is by going to chat. Other ways include:

Web

• • On the Support page on xfinity.com, click Chat with Xfinity.
  • Apps:
    • In the Xfinity app, click the chat bubble icon on the upper right-hand corner.
    • From the More tab in the Xfinity Home app, click Chat with an Agent.
    • In the Xfinity Stream app, click Settings (person icon) on the top left and then Xfinity Assistant.

SMS

• • You can access Xfinity Assistant by texting your questions to 266278 on your mobile devices.

Xfinity Voice Remote

• • On your Xfinity X1 or Flex streaming TV Box, use your Xfinity Voice Remote to ask for help with select troubleshooting, account or billing issues.
  • Once you’ve asked a question, you’ll see the Xfinity Assistant pop up on the bottom of your screen, along with buttons for actions to solve your question or comment.
    • Note: System Reset voice commands will allow you to select Send Link to launch the Xfinity Assistant text messaging app.
    • The app provides access to external content such as Help & Support documents.
      

Xfinity X1

• • Select the Xfinity Assistant tile from the X1 Help Menu under Tools.
  • This is available on all X1 TV Boxes except RNG150s.
    

How Can I Use the Xfinity Assistant With My Voice Remote?

Simply ask a question about your account (like in the following examples), and the Xfinity Assistant will respond.

Say “Xfinity Assistant:”

Try saying things like:

Billing:

• • “Pay my bill.”
  • “View my bill.”
  • “Why is my bill different?”

Troubleshoot:

• • “Am I in an outage?”
  • “Why is my TV not working?”
  • “Why is my internet slow?”
  • “System Refresh.”
  • “Get a new remote” (Xfinity X1 and Flex customers).

Account Information:

• • “What’s my WiFi password?”
  • “When is my appointment?”
  • “Reschedule my appointment.”

Accessibility Features

Our customers with disabilities have access to more accessibility support than ever before.

Try entering terms or phrases like:

Contact an agent:

• • “American Sign Language (ASL)” (to contact an ASL agent over a video call).
  • “Braille or large print bill” (to receive instructions on contacting the Accessibility Support Center for Customers With Disabilities by phone).
  • “Accessibility” (to receive instructions on contacting the Accessibility Support Center for Customers With Disabilities by phone).

Remote:

• • “Large button remote.”
  • “Web-based remote.”

Settings:

• • “Accessibility settings.”
  • “Enhanced Text Readability.”

Turn ON or OFF from Xfinity Assistant:

• • “Closed Captions.”
  • “Audio Description.”
  • “Voice Guidance.”

Or, simply enter “Accessibility” to view all of the options available to you.