superdrugmobile.com Activate SIM Card : Enter your Superdrug Mobile Activation code
superdrugmobile.com Activate SIM Card : Enter your Superdrug Mobile Activation code
To activate your new Superdrug SIM Card Number, login into www.superdrugmobile.com/activate and enter the 12 digit activation code found on the back of your Superdrug Mobile SIM card.
Before you activate
Your plan will start today
Are you sure you’re ready to start using Superdrug Mobile? This will begin your billing cycle.
Get your SIM ready
Pop your SIM into your device
Online orders
When you order a Superdrug Mobile SIM online it’s sent via Royal Mail. If you place your order before 2pm (Monday – Thursday) you should receive your SIM within 3 working days.
If you request a SIM after 2pm on a Friday (or over the weekend), you’ll receive your SIM by the end of Thursday at the latest, as the order is processed on Monday.
How do I re-activate my Superdrug Mobile plan?
If you’ve not been on auto-renew and your plan isn’t active it’s easy to get going again. We welcome you with open arms!
Log in to your account and go to your dashboard. Scroll to the section which says ‘Renew plan’ and enter your payment details.
You might also want to try turning your phone on and off again after a couple of hours
If your plan isn’t active for 180 days, we’ll close it down for you. If you want to open a new account after this time, you’ll need to register again
How do I set up auto renew?
Auto renew means your plan is automatically renewed each month, so you’ll never be without service. Here’s a short video that shows how to switch auto renew on.
Step by step guide
Login to your Dashboard.
Select Account settings from the menu.
Scroll to Payment settings.
Enter your card details.
Select the Auto-renew option:
Your account will stay active for 6 months so if you want to renew a little later you absolutely can. After 6 months, your account will close and we’ll send you an email and text ahead of this to let you know.
If your account closed and you want to return we’d totally love that – you just need to open a new account.
How do I keep my number?
You can start this process during activation or once you’ve set up your Superdrug Mobile account and your SIM is active. You can choose the date the port begins by contacting us via web chat at www.superdrugmobile.com; or, if you want the transfer to start ASAP, follow the steps below.
You’ll need to request a PAC code (Porting Authorisation Code) from your previous network provider.
Text the word PAC and your date of birth to 65075 FROM YOUR OLD SIM – for example: ‘PAC DDMMYY’ – your network provider will text and email you the PAC code.
Once you have your PAC code, log on to your account and go to your dashboard. Scroll down the page to the ‘Transfer your number’ section and follow the on-screen instructions.
Enter the PAC code and the number you wish to transfer to Superdrug Mobile on your dashboard
What happens on the day my number moves over?
Pop your Superdrug Mobile SIM card into your mobile.
You’ll experience a short loss of service while the transfer is happening – this is totally normal and you might need to restart your mobile for everything to start working.
If your number hasn’t switched over by midnight on the day your transfer was supposed to take place, please get in touch with us via web chat. You may be entitled to compensation for the delay, which we’ll calculate and add automatically to your account.
