CVS OTC BCBS MN Login: Medicare Tools and Resources | BCBS of Tennessee

Find your nearest Over-the-Counter Health Solutions (OTCHS) enabled location, go to bcbstmedicare.com/OTC. Or call OTCHS at 1-888-628-2770, TTY 711. It’s important to note that not all CVS stores accept this benefit.

Not all items are available in all stores. The OTC benefit can only be used at CVSOTCHS enabled stores. Not all CVS stores accept this benefit. If your item is not available, please contact OTCHS or bcbstmedicare.com/OTC to order online. Please note that the regular retail price in the store may vary.

For prices that apply when you use your OTC benefits, please consult this catalog. Catalog prices cannot be combined with promotional offers or Extra Bucks® Rewards. Not all products will be carried in all CVS® OTCHS enabled stores.

To Redeem in Store.

1. Let the cashier know you’re using your OTC benefit. Then show your Member ID card before the cashier begins to scan products. Your Member ID is used to verify eligibility, not as a form of payment.

2. Give this QR Code to the cashier to finish the transaction

Is the cashier having trouble? Give them these instructions:

1. Scan QR Code.

2. You will be automatically redirected to the OTCHS App on the POS terminal.

3. Ask the member for their plan ID Card

4. Select the member’s plan

5. Enter the Member ID or the member’s first and last name.

6. Scan eligible products and follow instructions on the POS system to complete the transaction.

7. If you’re having trouble locating the member or processing the transaction, please call the dedicated OTCHS Store Support line for assistance.

How to identify eligible items in store

Online

Order online 24/7 at bcbstmedicare.com/OTC. Online orders must be submitted by 11:59 PM ET to be processed the same day.

1. You’ll need to create an account if it’s your first time placing an order online

– Then, choose the “Create Account” button and follow the instructions.

– You will need your Member ID, date of birth, ZIP code and current email address. Each member registering needs to have a separate email address. If a member shares an email address with a spouse or caregiver who also has an OTC account, they will only be able to register one account.

– You will also need to create a password.

• If you need help locating your Member ID, select “Get help locating your Member ID.”

• Remember to save your password for future orders. You will need your Member ID or email address along with your password to sign in again.

• If you forget your password, choose the “Forgot Password?” button to create a new one.

Phone

1. Orders can be placed by calling 1-888-628-2770, TTY 711. You can speak to a live agent Monday to Friday, from 9 AM to 8 PM ET. Please have your ID and order ready when placing your order by phone. You can always use the automated Interactive Voice Response (IVR) system24/7 to:

• Place an order

• Track an order

• Cancel an order

• Hear benefit information

• Order a catalog

2. When your account is located, you will be asked to input your date of birth in MMDD format.

3. The account authentication process will start and the system will verify the name and address on the account.

4. Please enter the numerical portion of the item code.

• Example: If you would like to order item “B33 unscented wipes,” you will select “33” and wait for the prompt to confirm the item. Once the system locates the item, it will read back the product name and quantity and ask if the selection is correct. Please allow the system to complete the statement before making your selection.

• If yes, the system will add the item to your cart.

• If no, the system will provide an option to edit the product or the quantity.

5. Once the order is completed, you will have the choice to review the items in the cart or submit the order

.• If you submit the order without review, the system will provide a confirmation number and the call will be disconnected.

• If you want to review your order, the system will allow you to edit the items, start over, submit the order or speak with a representative. Note:  Should you choose to speak to a representative, your items will not be saved and you will have to restart your order

How often can I use my OTC benefit?

Your OTC benefit can be utilized multiple times throughout the quarter.

Quarterly benefit periods are distributed as follows:

• Quarter 1 (January, February and March)

• Quarter 2 (April, May and June)

• Quarter 3 (July, August and September)

• Quarter 4 (October, November and December)

How long will it take to receive my order?

Most orders will arrive in less than 7 business days. There may be exceptions during peak volume periods as well as for orders containing hazardous items. If you have not received your order within 14 days please call OTC Health Solutions at 1-888-628-2770, TTY 711.