If you have the 10 Play TV OS app version 3.4.5 or android app version 4.0.20 and above, you will be required to activate your device before you can watch any member restricted content.

To watch any video which has a lock icon or member-restricted badge, you will be required to activate your device.

Once you have clicked on the member-restricted video, the below screen will appear showing instructions on how to activate your device as well as your activation code

10play.com.au/activate

To activate the code, use your desktop, laptop, tablet or phone and go to 10play.com.au/activate in the browser

Note: 10 Play iOS and android mobile apps do not support the activation process currently. We are working to get this updated.

If you are an existing 10 Play member, you can sign-in using your email account or social (Facebook/Google).

If you are not a member you will need to click the Sign Up button at the top of the above picture. Once you have entered your details a verification email will be sent to you by Network Ten titled ‘Verify your Account’.

If you can’t see the verification email, double check your junk or spam folder, some email providers may block these emails

Once you open your email and click ‘Verify Account’ you will be directed to the below page. Click the Activate Your TV button and sign in.

Once you have successfully signed in you will be shown a screen similar to the below. Enter the code that is displayed on your TV. The code is not case sensitive meaning you can use either upper-case or lower-case alphabets.

Press activate once you have entered the activation code on your TV. If you get ‘The provided code is invalid’ error, please check to ensure the code displayed on the TV matches what you have entered. This code is only valid for 30 minutes. After 30 minutes, a new code is automatically generated on your TV. Try pressing back on your TV remote and press on a member restricted video to generate a new code.

Once the device has been successfully activated, you will be shown the below screen.

On your TV, we will automatically sign you in within 10 seconds and start playing your content. If video playback hasn’t started on your TV, check to make sure you are still connected to the internet. Alternatively, you can generate a new code by pressing back on your TV remote and clicking on a member restricted video to generate a new code. If you are still having issues, please email  contactus@networkten.com.au

Sign Out on your TV

To sign out on your TV, go to settings and scroll down to log out and select

You asked and we listened! Captions are now available on 10 play Live TV for web and some Telstra TV models.

Telstra TV Users

Captions for Live TV can be activated and deactivated  from the settings of your Roku device.

1. Press the home button on your Roku device

2. Scroll up or down and select Settings

3. To open the captions menu, select Accessibility. If Accessibility is not listed, select Captions.

4. Select Captions mode and choose when captions appear.

• Off – captions never appear
• On – captions always appear (with content that has closed captions available).
• On replay – captions appear only after pressing the Replay button on your Roku remote (with content that supports instant replay).
• When mute – captions appear only when volume is muted. Note: this is not available on all Roku devices.

When captions are turned on or off during playback, the setting is retained for future programs.

Please note: Unfortunately, not all programs on 10 play have captions, however, we’ll continue to add them to more programs and devices as they become available.

Apple TV Users 

Captions for Live TV can be activated and deactivated by interacting with the touchpad on your remote and bringing up the information screen.

Once you have done this, move your focus to the CC icon and click it to either turn the captions ON or OFF (there is an indication that will tell you if they are ON or OFF).