How to order OTC online from Cigna?
How to order OTC online from Cigna?
To order OTC online from Cigna, enter your information as it appears on your Cigna ID card. Create a user name and password. Answer your security questions. Log in to start shopping, open 24 hours a day.
Browse the products available to you. See your available balance while you shop. Track your orders and view order history.
YOUR OVER-THE-COUNTER (OTC) MEDICATIONS AND HEALTH PRODUCTS
1. Use your quarterly OTC allowance and get free home delivery. You can even order online for faster service.
2. Check your Cigna Evidence of Coverage to review your quarterly OTC allowance amount.
3. Confirm your address, especially if you’ve moved or you’re away from home. We can deliver to your new or temporary address anywhere in the continental US at no cost to you. Call the toll-free phone number below to confirm.
4. Use this catalog to shop for covered Order your OTC items in the way that’s easiest for you:
ONLINE – Visit www.CignaMedicareOTC.com
BY MAIL – Complete and send the enclosed order form.
BY PHONE – Call 1-866-851-1579 (TTY 711)
Monday – Friday, 8 a.m. – 11 p.m. EST
ORDER ONLINE. IT’S EASY, FAST AND SECURE.
1. Register to access useful tools and resources.
› Go to www.CignaMedicareOTC.com
› Click on the button “Not Registered? Sign up now” to create an account.
› Enter your information as it appears on your Cigna ID card.
› Create a user name and password.
› Answer your security questions.
2. Log in to start shopping, open 24 hours a day.
› Browse the products available to you.
› See your available balance while you shop.
› Track your orders and view order history
ORDER YOUR OTC ITEMS IN THE WAY THAT’S EASIEST FOR YOU
ONLINE – Visit www.CignaMedicareOTC.com
BY MAIL – Complete and send the enclosed order form.
BY PHONE – Call 1-866-851-1579 (TTY 711)
Monday – Friday, 8 a.m. – 11 p.m. EST
mycigna.com Activate
Steps to Activate the MyCigna Account
1. Visit the page https://my.cigna.com/web/public/consumer/registration
2. Enter your First Name.
3. Enter your Last Name. Click Next.
4. On the next page, enter your date of birth.
5. Now enter your home ZIP code.
6. Now enter the appropriate option given below.
What information do I need to register?
Here’s what you’ll need to register.
I’m the subscriber: (the person who signed up for the plan.)
Provide one of the following:
- Your Social Security Number
- Or, your Cigna ID number or Cigna-HealthSpring ID (found on the front of your ID card)
I’m a dependent: (a child*, spouse, or domestic partner covered under the subscriber’s plan.
Provide one of the following:
- Your Cigna ID number and the subscriber’s home ZIP code.
- Your Cigna-HealthSpring ID.
- Or, the subscriber’s Social Security Number and home ZIP code
*Customers under age 13 (and/or their parent/guardian) will not be able to register.
I’m the Subscriber on a non-Medicare/Medicaid plan
How to File a Claim
- Download and print the claim form.
- Complete and mail your completed claim forms to the appropriate office.
- The details and the right claim form will depend on the type of claim.
Request an ID Card
Get a Cigna ID card for your medical, dental, or pharmacy plan.
If you lost your Cigna ID card, take a moment to request a new ID card before going to your next doctor’s appointment. Use the information and links below to get the replacement cards you need.
Request a Medical ID card
To request a medical ID card for you or someone else covered by your health plan, please visit the myCigna® website. If you haven’t created an account on myCigna, complete the ID Card Request Form.
Request a Dental ID card
To request a replacement or print a temporary ID card, please visit the myCigna® website. An ID card is not required to receive coverage for dental care but will assist your dentist with verifying your coverage and filing a claim.
