www.ea.com/unable to Connect: How do I fix EA servers unable to connect?

If your game was released long ago, its EA online servers may be shut down. This can happen for a number of reasons, like developers shifting their priorities or players moving on to a newer version of the game.

Having problems playing EA games online? Our steps may help restore your connection.

How to check the server status

You can check the server status of many of our games on EA Help.

You can also check out @EAHelp or any of the official game-specific accounts on X to find out what’s happening, and get real-time updates when servers are down.

If your game was released long ago, its online servers may be shut down. This can happen for a number of reasons, like developers shifting their priorities or players moving on to a newer version of the game. Head over to ea.com to find out if your game and its server are still available.

Server status for EA games

Different EA games run on different servers. If you’re having trouble with a game, the best thing to do is to check @EAHelp or any of the official game-specific accounts on X to find out what’s happening and get real-time updates when servers are down.

Is your EA Account deactivated or deleted?

If your account was deactivated or deleted, you won’t be able to play online.

Is someone else using your account?

If you get a message that your account is already in use, try logging out on your other devices and logging back in.

How to clear the cache on your platform

If you’re having trouble playing EA games online, clearing the cache on your gaming platform might help. Select the platform you play on below and try the recommended steps.

The EA app

On PC

If you use the EA app, follow these steps to clear your cache.

1. Select the three dashes in the far-left corner of the EA app.
2. Scroll to Help.
3. Click App recovery.
4. Select Clear cache.

If you can’t open the EA app, try these steps to clear your cache.

1. Open the Start menu.
2. Find EA and click the downward arrow to expand.
3. Select App Recovery. A confirmation window will pop up.
4. Click Clear Cache.

On Mac

To clear your cache on Mac, you’ll need to look for files on your computer and delete the files manually.

1. Open Finder.
2. Choose Go, then Go to Folder.
3. Type the following three file paths:
   • /Users/<username>/Library/Application Support/Electronic Arts
   • /Users/Shared/Electronic Arts
   • /Library/Application Support/Electronic Arts
4. Select the cache folders in each of the above locations and delete them manually.

PlayStation*

To clear your cache on a PlayStation 4 or a PlayStation 5, start your console in Safe Mode.

Restart your router

Turn your router off and then unplug it. Wait about a minute, then plug it back in, turn it back on, and try connecting again.

Try a different Domain Name System (DNS)

Your Internet Service Provider (ISP) uses the Domain Name System (DNS) to translate internet addresses from a human-readable address (like help.ea.com) to a computer-readable one (a string of numbers).

If something goes wrong with the DNS you’re using, you may run into issues trying to connect to the internet.

If your DNS is unreliable, switching to a different one might help fix your connection issues.

I want to cancel my membership

How do I cancel?

1. Sign in to your PlayStation account on the PlayStation website.
2. Click Subscription.
3. Click Turn Off Auto-Renew next to your EA Play membership.