Nordstrom Gift Card Balance Check

For balance inquiries and to obtain information about Gift Cards, visit nordstrom.com/giftcard, call 1.844.639.8924 or ask any salesperson.

Gift Cards do not expire, and there are no fees associated with them.

Lost or stolen Gift Cards will not be replaced. Nordstrom will not be responsible for lost or stolen Gift Cards or if your Gift Card is used without your permission. Title to and risk of loss for Gift Cards pass to the purchaser upon sale. Please treat your Gift Card like cash and safeguard it accordingly. Nordstrom and its affiliates reserve the right to refuse to accept Gift Cards that Nordstrom suspects or believes were obtained fraudulently.

Where can I buy a Nordstrom gift card?

You can purchase both physical and digital gift cards online at our Nordstrom gift card site. Physical gift cards can also be purchased at any Nordstrom or Nordstrom Rack store.

How are physical gift cards delivered and what does the recipient receive?

Physical gift cards are sent inside a gift card holder. The recipient’s name, sender’s name, a message and the gift card amount are printed inside the gift card holder. Gift cards shipped using standard shipping will usually arrive within 4–7 business days. Expedited shipping is available for an additional fee.

How are digital gift cards delivered and what does the recipient receive?

Our digital gift cards can be emailed to the recipient within minutes of your purchase or scheduled for delivery on a specific date you choose. The email sent to the recipient includes a link to receive the card online. When the recipient opens the link, the card design you selected will be displayed along with the recipient’s name, your personalized message, the card number, amount and instructions on how to redeem.

How do I know that the recipient actually received the digital gift card I sent them?

You’ll receive two emails: one confirming delivery and another notifying you that the card has been viewed. If the card is not viewed, you’ll receive an email with options for resolving the issue. You may also contact customer service (1.844.639.8924) with the order number you received in your order confirmation email, and we can tell you if the recipient has viewed the card.

Should I dispose of a gift card with a $0 balance?

Be sure to keep your gift card in case of refunds. Generally, refunds will be credited to your original form of payment, including gift cards with a $0 balance.