foxtel.com.au/login-help | Forgot Your Foxtel ID Password

Here’s a clear and updated guide to help you with Foxtel login and account access issues via foxtel.com.au/login-help: Visit the Foxtel login page and click “Forgot password?” above the password field.

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Common Login & Account Access Issues + Solutions

1. Forgot Your Foxtel ID Password?

• Visit the Foxtel login page and click “Forgot password?” above the password field.

• Options to reset:

  • Via Text Message (SMS):

    1. Choose the Text message option.

    2. Enter your mobile number and the account holder’s date of birth.

    3. Complete the CAPTCHA, then click Send code.

    4. You’ll receive a 6‑digit code (valid for 15 minutes)—enter it and create a new password.

  • Via Email:

    1. Choose the Email option.

    2. Enter your registered email address and complete the CAPTCHA.

    3. You’ll receive a reset link—click it and follow the prompts to set a new password.

2. Forgot Your Username / Email for Foxtel ID?

• On the login page, click “Forgot Username?”

• Available options:

  • Via Text Message: Enter your mobile number + DOB → receive a code → view your username.

  • Via Account Info: Use DOB + account number or serial number → retrieve username.

  • Via Email: Provide your email → you’ll receive details if it’s registered.

3. Creating or Registering a Foxtel ID

• If you’re new or haven’t registered yet, head to the login page and follow these steps:

  1. Enter your account details: DOB plus account number, smartcard, or box serial number.

  2. Provide an email and create a password.

  3. Click Submit, then validate your email via the confirmation link (valid for 4 days).

Also Read : iMessage Activation Error | Step by Step Fix

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Support Options If You Still Can’t Log In

Live Chat & Help Articles

• Head to Foxtel’s Contact Us page to access:

  • Live Chat with an assistant or agent.

  • A library of help articles to guide you through common login issues.

Phone Support

• Existing customers: Call 1300 657 346

• New customers: Call 1300 130 799

• Overseas callers: Use +61 2 8336 0020
  Available hours: Typically 9 AM–9 PM (TV issues) and 9 AM–6 PM (billing/contact) depending on the query.

Complaints & Escalation

• For unresolved issues or formal complaints, call 131 999 or use the online complaint form.

• You can also email: complaints@foxtel.com.au

In-App Assistance (MyFoxtel App)

• The MyFoxtel app (iOS/Android) enables:

  • Account changes, billing, package updates, record shows, and technician requests.

  • Access to support articles and live chat.
    

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Quick Reference Table