mwifi.virginaustralia.com How to Connect

mwifi.virginaustralia.com is the portal used to connect to Virgin Australia’s in-flight Wi-Fi service. Once you’re on the plane, enable Wi-Fi on your device (laptop, tablet, or smartphone).

Here’s a summary of how Virgin Australia’s in-flight Wi-Fi works:

• Availability:

  • Wi-Fi is available on most domestic and international flights, with the exception of older aircraft (Fokker 100, Airbus A320, and Boeing B737-700) used for some regional routes. The airline states they cannot guarantee Wi-Fi on every flight.

• Cost:

  • Wi-Fi is complimentary for Virgin Australia Beyond members, Velocity Platinum members, and Business Class guests. For all other passengers, you must purchase a pass.

• Passes:

  • There are two types of passes you can buy once you are on board: a 30-minute pass ($9.75) and a full-flight pass ($19.95).

• Payment:

  • You can pay for the pass with a Visa, Mastercard, American Express, or Discover credit card. Cash payments are not accepted.

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How to Connect:

• Connect to the Wi-Fi Network:

  • Once you’re on the plane, enable Wi-Fi on your device (laptop, tablet, or smartphone).

  • Search for available networks and select the Virgin Australia Wi-Fi network.

• Open Your Browser:

  • After connecting to the Wi-Fi network, open your internet browser (e.g., Chrome, Safari).

  • This should redirect you to the Wi-Fi login page (usually something like mwifi.virginaustralia.com).

  • If it doesn’t redirect automatically, you can manually enter mwifi.virginaustralia.com in the browser’s address bar.

• Login or Register:

  • You might be asked to log in or purchase access to the Wi-Fi service.

  • Virgin Australia typically offers free or paid options, depending on your flight class or membership level.

• Enjoy the Wi-Fi:

  • After logging in or completing any necessary steps, you should have access to in-flight internet. You can now use it for browsing, streaming, or staying connected.

Troubleshooting:

• Not Redirecting: If the page doesn’t load or you’re not redirected automatically, try opening a new tab or refresh your browser.

• No Wi-Fi Network: If you can’t find the Wi-Fi network, make sure your device is in “Airplane Mode” with Wi-Fi enabled.

Cabin crew are unable to assist with internet service issues, and you should contact the Wi-Fi Onboard customer care team if you have a problem.