HESLB Login My Account | Steps to Log In

To log in to your HELB (Higher Education Students’ Loans Board) account, Visit the official HELB student portal website at https://studentportal.helb.co.ke.

Steps to Log Into Your HESLB Account:

1. Visit the HESLB Login Page:

   • Go to the official HESLB website: HESLB Portal

2. Click on “Login”:

   • On the homepage, you’ll typically see a “Login” or “Applicant Login” button. Click on it to go to the login page.

3. Enter Your Credentials:

   • Username: This is usually your registration number or email address (depending on what you provided when registering).

   • Password: The password you created during the registration process.

4. Trouble Logging In?

   • If you’re having trouble logging in, here are a few things you can check:

     • Correct Username and Password: Ensure you’re entering your username and password correctly. If you’ve forgotten your login details, look for a “Forgot Password” link on the login page to reset it.

     • Caps Lock / Keyboard Layout: Ensure Caps Lock is off and you’re entering your password exactly as it was set.

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If You Forgot Your Password:

1. Click “Forgot Password” on the login page.

2. Enter your registered email address or phone number.

3. Follow the instructions to reset your password.

4. After resetting, you should be able to log in again.

If You’re Still Facing Issues:

1. Check for System Maintenance: Sometimes, the portal may be down for scheduled maintenance. If so, try logging in later.

2. Clear Browser Cache: If you’re encountering any issues with the page loading or logging in, clearing your browser cache or trying a different browser might help.

3. Contact HESLB Support:

   • You can reach out to HESLB’s customer service for further assistance:

     • Phone: +255 22 296 0843

     • Email: info@heslb.go.tz