Warframe Could Not Update Account Information Fix

If you’re getting the error message “Could not update account information” (or something like “Unable to update account information, progress not saved”) in Warframe, here are what users and the dev/support team say are the causes and steps you can try to fix or mitigate it.

✅ Common reported causes

From community threads and the game’s forums:

• Network instability during mission end-screen: the game tries to send mission results to the server and fails.

• Having multiple active sessions/devices logged in (for example the companion app + game) causing a conflict.

• Region/Server issues / high server load or server side bugs.

• Router/DNS/internet provider issues causing packet loss or delays large enough to break the “end mission save” handshake.

Also Read : ADT App Not Working | Steps to Fix

🛠 Steps to try and fix or reduce risk

Here are things to try, ordered from easiest to more involved:

1. Ensure your internet connection is stable – If you’re on WiFi, switching to a wired connection may help. Some users report WiFi instability triggered this.

2. Avoid using the companion app or logging in from another device while playing – Try logging out of the app or closing it while running missions to see if the issue stops.

3. Change DNS – Some players found switching DNS servers (for example to Google’s 8.8.8.8) helped resolve the issue.

4. Check server/region status – Confirm if there are known issues for your region in the forums or the official support pages. If the servers are acting up, you may need to wait.

5. Try a fresh login – Sometimes logging out of Warframe, then logging back in, may clear whatever session-glitch was happening. Several users reported the error stopped only after a full logout.

6. Avoid doing long/complex missions if possible until the issue is fully resolved – Because if the end mission doesn’t properly save, you may lose progress or loot. Several users reported significant losses.

⚠️ What to know about loss of progress

• If the “Could not update account information” occurs after you finish a mission and the pop-up appears, there is a real risk that mission results (loot, XP, resources) won’t be saved.

• According to older forum posts, support may not be able to restore lost items if there’s no server record of the mission.

• The best practical fallback: treat affected missions as if the result might not save — try to ensure shorter/fewer losses until the problem is resolved.