Activate Mobile SIM – AGL : agl.com.au How do I Activate my SIM card?

Connecting to AGL mobile is easy, after receiving your SIM card, activate your service using the instructions that came with it or follow the instructions below. Activation of your new service can take as little as 1 hour, but up to 2 business days.

The SIM cards are sent out within 2 business days in standard mail. It can take up to 5-10 business days for it to arrive depending on your location.

Your AGL SIM card will be a multi-fit SIM card. Depending on your phone, you’ll need to carefully snap out the SIM card to either a standard, micro or nano SIM. To find out which size SIM card your phone needs, refer to the instruction manual or contact the manufacturer.

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How do I activate my SIM card?

To activate your SIM card online, we’ll need your full name, telecommunications account number, email address and the AGL SIM card number located on the back of your SIM. If you’re activating a replacement SIM you can follow the same steps:

1. Head over to Activate SIM
2. Complete the form, double-checking your details are correct
3. Select Submit

If you’re transferring your number, keep your old SIM card in your phone until it stops working – that’s when you’ll know your new SIM is ready.

Usually the activation will be completed in around an hour however, it can take up to 2 business days – so we recommend you hang on to your old SIM in the meantime.

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Issues with activation or transfer

If your mobile number transfer has failed, it’s most likely because one or more of the details you’ve entered doesn’t match.

For pre-paid services moving to AGL, your date of birth entered during the activation process needs to match the date of birth held by your previous provider. For post-paid services moving to AGL, the account number entered when activating needs to match the account number of your previous provider.

Please ensure that the number you want to transfer is still connected with your current provider at the time of transfer.

Using mobile data

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Mobile data is the way that your mobile accesses the internet when it’s not connected to Wi-Fi. It will be automatically turned on when your SIM is activated. Your AGL mobile plan will include an allocation of mobile data, after which point you’ll be charged for $10 for a 1GB Data Boost. If you use 3GB of Data Boosts, your data service will be barred and you’ll need to call us to unbar the service. You may be charged for additional data usage ($0.01 per MB block) for a limited time before we discontinue your data access.

We’ll send you data alerts when you reach 50%, 85% and 100% of your monthly data allowance. These alerts may be up to 48 hours delayed and do not include overseas calls or SMS, or usage outside Australia.