Online

One of the fastest ways to order. Once you’re signed in, you can easily shop all our products in the OTC store.

Shop now

Mobile

A fast, easy and convenient way to order. Shop OTC products whenever and wherever you’d like with the CenterWell Pharmacy^® mobile app.

Mail or Fax

You can download the OTC Health and Wellness Products catalog here. When you’re ready, fill out the order form on pages 3 and 4 and mail them to:

CenterWell Pharmacy
P.O Box 1197
Cincinnati, OH 45201-1197

or fax them to:
800-379-7617

How do I use the OTC allowance?

1. See if your Humana plan offers an OTC allowance

If your plan includes the OTC benefit allowance, you’ll see an OTC credit in the top-right corner of the page when you sign in. This is the amount you can spend in one month or quarter

Depending on your plan, your allowance may expire at the end of each month or quarter or roll over to the next month or quarter through the end of your plan year

2. Order your OTC products in a few easy steps

Ordering online in the OTC store or shopping in the CenterWell Pharmacy Mobile app is the fastest way to buy OTC products

3. Enjoy free shipping on every order

Once your order is processed, your items will ship and should arrive in 10–14 days.

How do I keep track of my OTC credit allowance?

We’ll keep track of it for you! When you sign in, your OTC allowance will appear in the top-right corner of the page. If you place an order, this amount will update automatically when that order has processed.

What if my order total is more than my OTC allowance?

We’ll charge the remaining balance (including sales tax) to your default credit card. If you don’t have a credit card on file, we may remove products to bring your total at or below your remaining OTC allowance. If we need to remove products from an order, the remaining items covered by your allowance will still ship.

How do I submit a new prescription to CenterWell Pharmacy?

There are 3 ways that you can start a new prescription request with CenterWell Pharmacy: online, by phone or by mail.

Online:

Sign in to your CenterWell Pharmacy account and select “Fill a new prescription” from the home page. Enter your prescription details and your prescriber’s information if necessary, and submit. If you have a MyHumana account, you’ll use the same username and password to sign in to your CenterWell Pharmacy account.

Phone:

Call our toll-free automated system 24 hours a day, 7 days a week at 800-379-0092 (TTY: 711). Follow the directions and submit your new prescription request by phone.

Mail:

Download the Registration and Prescription Order Form and mail it to:

CenterWell Pharmacy
P.O. Box 745099
Cincinnati, OH 45274-5099

Be sure to include the following items:

• Original paper prescription

• Registration and Prescription Order Form

• Payment information

You should expect your medicine 7–10 business days after your prescriber confirms your prescription.

How do I check my order status?

Here are 3 easy ways to see the most up-to-date information about your prescription order:

Online:

 Sign in to your CenterWell Pharmacy account to see your order status and to track your shipment. If you don’t have your username and password handy, you can check order status without signing in by selecting “Order status” from the home page.

Mobile app:

Download the free CenterWell Pharmacy app and sign in using your CenterWell Pharmacy or MyHumana username and password. Select “Orders” on the bottom of the screen to see the latest updates with your medicine orders.

Phone:

Call 800-379-0092 (TTY: 711) any time and state the intent of your call as order status to be provided with status of all orders placed in the last 2 weeks.

Please note the automated option is not available for specialty orders. Specialty members call 800-486-2668 (TTY: 711), Monday – Friday, 8 a.m. to 11 p.m., or Saturday, 8 a.m. to 6:30 p.m., Eastern time.