Directv Care Code 201 | How to Fix

The 201 care code in DirecTV means that the email and password combination doesn’t match our records. If you’re using a computer, delete any saved IDs by clearing your browser’s cache and cookies, then close and relaunch the browser.

This care code 201 usually pops up when you’re using the same log-in credentials as your satellite account.

How to Fix Care Code 201

Troubleshoot your DIRECTV app

1. Close & restart your app
2. Check for DIRECTV app updates in your device’s app store. If you find an update, install it and restart your device.
3. Uninstall then reinstall the app

If you experience buffering while streaming the DIRECTV App or it repeatedly closes or crashes, try the following tips:

• Check your Wi-Fi connection for stability.
• Check for updates to the app in your App Store. If an update is available, install it and restart the device.
• Check for software updates on your mobile or streaming device.
• Close out and restart the DIRECTV App.
• Restart your device.

Try these following options to troubleshoot:

• Check the spelling of the email address.
• If you’re using a computer, delete any saved IDs by clearing your browser’s cache and cookies, then close and relaunch the browser.
• Reset the password using the Forgot Password option.