excellus.convey otc solutions.com Login Account
Visit the OTC Benefits website excellus.conveyotcsolutions.com/ – registration required. Call 1-855-657-7543 (TTY 711), Monday – Friday, 8 a.m. to 11 p.m. ET.
Here are the ways to access and use your benefit:
1. Online:
- Visit the Excellus OTC website at Excellus.conveyotcsolutions.com.
- You may need to register an account if you haven’t already.
2. Phone:
- Call 1-855-657-7543 (TTY 711)
- Available Monday – Friday, 8 a.m. to 11 p.m. ET.
3. Mail:
- Use the mail order form provided in the product catalog that was mailed to you
- Mail the completed form to the OTC Servicing Center
4. Mobile App:
- Download and use the OTC Anywhere mobile app (available for Apple and Android)
At Excellus BlueCross BlueShield excellus.conveyotcsolutions.com, the plans go beyond the basics to make sure members get the care they need, when and where they need it. Let’s get started!
Dental
What’s Covered
- Preventive dental with no copay for routine care such as cleanings, X-rays, and oral exams
- Comprehensive dental with a $1,000 annual allowance for care like select crowns, root canals, fillings, and extractions
Vision
What’s Covered
- Annual eyewear allowance of at least $120 towards contact lenses and eyeglasses (frames & lenses)
To use your vision benefits, schedule an appointment with any licensed provider or Find a Provider near you.
Hearing
What’s Covered
- Free annual routine hearing exam and reduced hearing aid costs with TruHearing®
- Advanced hearing aid: $499, premium hearing aid: $799
To use your hearing benefits, schedule an appointment by calling 1-855-205-5519 (TTY 711) Monday – Friday, 8 a.m. to 9 p.m. ET.
You have three ways you can spend your allowance.
Whichever way you choose, your order will get delivered directly to your home with free shipping. Keep in mind you’ll need to use your entire quarterly benefit each time you order. You will be allowed to self-pay for anything above your allowance.
Over-the-Counter (OTC) benefit of at least $120/year
What’s Covered
- At least $30/quarter ($120/year) for common items such as aspirin, vitamins, cold and cough medications, bandages, and more
See the OTC Highlights for details. You’ll receive a catalog of covered items by mail.
To use your OTC benefits, choose one of the following ordering methods:
- Online: Visit the OTC Benefits website (powered by Convey Health) – registration required
- Phone: Call 1-855-657-7543 (TTY 711), Monday – Friday, 8 a.m. to 11 p.m. ET
- Mail: Use the mail order form in the product catalog that was mailed to you
- App: Download and use the OTC Anywhere mobile app
All Excellus BlueCross BlueShield Medicare Advantage plans now have savings built in. As a Medicare Advantage plan member, you get a quarterly over-the-counter (OTC) benefit that allows you to purchase OTC products you may need. This benefit offers you the convenience of delivery to your preferred address. You will receive a catalog of items to order from.
This benefit provides you a set amount each quarter to spend on everyday health and wellness items. Your plan’s OTC benefit covers hundreds of items including aspirin, vitamins, cold and cough preparations, bandages, Covid 19 test kits and more.