How do I Activate My Key2Benefits Card? How do I log in to Key2Benefits.com?

A Key2Benefits prepaid card is a prepaid debit card issued to you by KeyBank at the direction of your state agency. You will receive a card if you have enrolled in one of the following programs:

• Unemployment Insurance
• Child Support Payments
• Workers’ Compensation
• Housing Authorities
• Temporary Assistance to Needy Families
• State Supplement Assistance
• Crisis Intervention
• Adult Public Assistance; General Assistance
• Pension Funds

If you prefer direct deposit rather than a card, contact your state agency to change this option.

How do I Activate My Key2Benefits Card?

For your security, the only way to activate your card is by calling the number on the back and following the prompts.

To activate your card, you will need to provide your:

• Card number
• Last 4 digits of your Social Security number
• CVV, the 3-digit number on the back of your card.

To activate your card, please do the following:

1. Call the number on the back of your card, you will hear a welcome greeting.
2. Press 1, “I have a card”
3. Press 1, “To activate your card”
4. Key in or speak your card number and this will activate your card
5. You will be prompted to self-select a personal identification number, or PIN for card use at ATMs and merchant point-of-sale (POS) locations to receive cash back with purchase.

Your account number is the number printed on the card. Please use that number when asked for your card number while logging on to our website or calling the number on the back of your card.

How do I log in to Key2Benefits.com?

Your card must be activated and a PIN set to enroll into Key2Benefits.com. If you have not activated your card, call the number on the back of your card and follow the prompts to do so.

My card is activated and I set my PIN. How do I enroll to use Key2Benefits.com?

1. Go to Key2Benefits.com.
2. Enter in the first nine digits of the card number.
3. Click “Submit”.
4. Click on “New User? Enroll Now!” at the bottom of the screen.
5. Enter your:
   • 16-digit card number
   • PIN
   • Card Security Code (this is found on the back of your card, on the right-hand side of the signature field. It is three numbers.)
   • Enter the code proving this is a valid transaction in the “Enter the code as it appears in the shaded area”
   • Click “Continue”
6. Once you successfully enter this information, you will be prompted to set up a User ID and Password for future access to your card information.

Logging into Key2Benefits.com

1. Go to Key2Benefits.com.
2. Enter in the first nine digits of the card number.
3. Click “Submit”.
4. Enter User ID and Password that were set up when you created your account. (If necessary, use the “Forgot Your User ID” and/or “Forgot Your Password” options.)
5. Click “Continue”.

How do I reset my PIN?

ou may reset your PIN using Key2Benefits.com, or by calling our automated response system and following the prompts.

To reset your PIN on Key2Benefits.com:

1. Log in to your Key2Benefits Account.
2. Select “Change PIN” in the left-hand menu.
3. The Change PIN screen will appear.
4. Type in your old PIN once (1) and your new PIN twice (2) for confirmation.
5. Click the “Submit” button.

To reset your PIN using the automated phone service:

1. Dial the number on the back of your card.
2. Press 1 – I have an existing card.
3. Press 1 – Activate, obtain balance, review transactions, or other cardholder information.
4. Enter card number, last 4 of SSN, and CVV
5. Say ‘Change PIN’; then be prompted to enter a 4-digit PIN (do not need to enter prior PIN), and then re-enter the new PIN to validate.

My Card is Activated and I Set My PIN

• Enter in the first nine digits of the card number in the form below
• Click “Submit”.
• Click on “New User? Enroll Now!” at the bottom of the screen.
• Enter your:
  • 16-digit card number
  • PIN
  • Card Security Code (this is found on the back of your card, on the right-hand side of the signature field. It is three numbers.)
  • Enter the code proving this is a valid transaction in the “Enter the code as it appears in the shaded area”
  • Click “Continue”
• Once you successfully enter this information, you will be prompted to set up a User ID and Password for future access to your card information.

How do I use my Key2Benefits card?

The Key2Benefits card can be used to make purchases anywhere Mastercard® debit cards are accepted.

You can use your card for online, phone and mail order purchases. You can also use your card to withdraw cash at ATMs, banks or credit unions or by getting cash back with purchases at participating retailers. Funds are automatically deducted from your Key2Benefits card balance.

How do I check the balance of my card?

1. Log in to your Key2Benefits account on Key2Benefits.com.
2. Your card balance will appear in top right-hand corner of the screen.

If you do not have internet access, you may check your balance without a transaction fee by calling the number on the back of your card. The call center is available 24 hours a day, 7 days a week.