How To Activate DU SIM Card

To activate your DU SIM card, you have a few options:

1. USSD Code Activation:

   • Insert your DU SIM card into your mobile phone.
   • Dial the USSD code *122#.
   • Provide details such as your name, ID number, and other required information. Tourists will also need to provide their Passport number.
   • Wait for the activation process to complete.
   • You’ll receive a confirmation message.
   • Restart your phone to ensure the changes take effect.

2. Online Activation (For Residents):

   • Visit DU’s Account Renewal page and sign in.
   • Enter your phone number and click on “Renew.”
   • Receive a 4-digit PIN via SMS and enter it.
   • Upload the front and back sides of your Emirates ID.
   • Enter your Emirates ID number and expiration date.
   • Agree to the terms of service and confirm.
   • Track the progress using the reference number provided.

3. Customer Service Activation (For Existing DU Account Holders):

   • Dial 800155.
   • Provide your Full Name, DU Account Number, SIM card number, Passport Number, and Nationality.
   • DU will handle the activation process.

Remember, if you’re a tourist, you can get a complimentary DU SIM card at Dubai International Airport by presenting your visa and passport. Enjoy your DU services! ????????

Also Read : Esaad Card Registration Online

How can I activate New Prepaid Plan bundle?

You can activate New Prepaid Plan bundle through:

1. du App

– Login to du app (available in iOS, Android or Huawei store).

– Tap on ‘Buy Bundle’

– Select your bundle from the list. You can also find other type bundles by tapping the ‘Most popular’ button.

– If you have enough credit balance you will be taken to the summary screen.

– If you’re low on credit balance, you can recharge your balance in the same journey and continue to the  summary sreen.

– Tap on ‘Buy bundle’ to complete the purchase, the amount will be deducted from your credit balance.

2. Using your phone

– If you are a Pay As You Go or Alo line customer, you need to dial USSD code *135*3# and follow the instructions to select the bundle.

– You can also activate by dialling *135# and following the instructions.

3. du store

You can also activate the New Prepaid Bundle when you buy the new Pay As You Go SIM at our du stores or from one of DU dealers.

How do I check my DU balance?

To check your DU balance, you can use a simple USSD code. Just dial *135# on your phone, and voilà! Your balance information will appear on your screen in the blink of an eye. It’s as easy as pie, and you don’t need an internet connection for it. Enjoy staying connected! ????????

How do I recharge my DU account?

To recharge your DU account, you have a few options:

1. Online Recharge via DU My Account:
   • Visit DU My Account.
   • Log in using your username and password or an OTP
   • Click on “Recharge” and select your preferred plan
   • Enter your payment details and click “Recharge Now” to top up your balance
2. Website Recharge:
   • Visit the official DU website.
   • Log in with your mobile number.
   • Choose your desired top-up amount.
   • Enter payment details and confirm the recharge.

Stay connected! ????????