How do I activate a plan?

You can see the 30 days rolling SIM Only Plans here. If you want to see all the prepaid plans, go here. When you’ve chosen one, you can activate it from our website or by logging in to your MyLebara account.

How do I renew my plan?

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If you have the correct balance on your Lebara SIM card, prepaid plans are renewed automatically.

An SMS is sent reminder or an email if you purchased the plan online, before your plan renews automatically. If you don’t want to renew your plan, follow the prompts in the SMS.

If you bought your plan online, you can choose to disable auto renew on MyLebara.

What if I don’t have the correct balance?

If you don’t have enough funds for automatic renewal, you’ll receive an SMS alert letting you know your plan won’t be renewed. If you want to add a new plan, you’ll need to top-up and text the opt in code of the plan to 38885.

How do I check the balance of my plan? 

To check the balance of your plan, log in to your MyLebara account online or via the app. You can also dial 5588 to listen to your plan and credit balance.

How do I activate my voicemail?

Voicemail is automatically activated on your SIM card.

Want to listen to your messages or personalize your greeting?

Dial 121 and follow the instructions.
If you’ve deactivated your voicemail and would like to reactivate it, dial 1211.
You can find our latest voicemail rates here.

How do I listen to my voicemail from a different number?

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Dial +447836121121 and enter your four-digit security code.
If you haven’t set up your security code, call 121 and follow the automated voice instructions.

How do I deactivate voicemail?

Dial 1210 from your Lebara number and press the call button.

How can I turn on call forwarding?

Unfortunately, Call Forwarding isn’t available at the moment.

How much does it cost to use voicemail?

Calls to voicemail are charged at national PAYG rates. If you have a plan with UK minutes, voicemail calls will come out of your plan’s minutes.