If you have the 10 Play tvs app version 3.4.5 or android app version 4.0.20 and above, you will be required to activate your device before you can watch any member restricted content.

To watch any video which has a lock icon or member-restricted badge, you will be required to activate your device

Once you have clicked on the member-restricted video, the below screen will appear showing instructions on how to activate your device as well as your activation code.

10play.com.au/activate

To activate the code, use your desktop, laptop, tablet or phone and go to 10play.com.au/activate in the browser

Note: 10 Play iOS and android mobile apps do not support the activation process currently. We are working to get this updated.

If you are an existing 10 Play member, you can sign-in using your email account or social (Facebook/Google).

You must sign up by clicking the Sign Up icon at the top of the aforementioned image if you are not already a member. After you have provided your information, Network Ten will send you an email asking you to “Verify your Account.”

Unable to Activate Face ID on this iPhone : Activate Facetime on iPhone

If you can’t see the verification email, double check your junk or spam folder, some email providers may block these emails.

Once you open your email and click ‘Verify Account’ you will be directed to the below page. Click the Activate Your TV button and sign in.

Once you have successfully signed in you will be shown a screen similar to the below. Enter the code that is displayed on your TV. The code is not case sensitive meaning you can use either upper-case or lower-case alphabets.

Press activate once you have entered the activation code on your TV. If you get ‘The provided code is invalid’ error, please check to ensure the code displayed on the TV matches what you have entered. This code is only valid for 30 minutes. After 30 minutes, a new code is automatically generated on your TV. Try pressing back on your TV remote and press on a member restricted video to generate a new code

Once the device has been successfully activated, you will be shown the below screen.

On your TV, we will automatically sign you in within 10 seconds and start playing your content. If video playback hasn’t started on your TV, check to make sure you are still connected to the internet. Alternatively, you can generate a new code by pressing back on your TV remote and clicking on a member restricted video to generate a new code. If you are still having issues, please email  contactus@networkten.com.au

iheart.com Activate : Activating iHeartRadio with Home Entertainment

Sign Out on your TV

To sign out on your TV, go to settings and scroll down to log out and select

Experiencing issues 

If you are trying to login and have clicked the social sign-in for Facebook or Google and nothing happens, you may need to enable pop-ups on your iPhone

Please see below the steps to enable pop-ups on your iOS device

Once in Safari, scroll down to the item called ‘Block Pop-ups’ under General. By default, this is enabled by apple.

Toggle this setting to disable and return to https://10play.com.au/activate to sign-in using your social account.

You asked and we listened! Captions are now available on 10 play Live TV for web and some Telstra TV models.

Web Users

To turn captions on for web you’ll need to be watching Live TV on either 10, 10 Peach or 10 Bold. Once you’ve started live streaming, click the three vertical dots in the bottom right-hand corner of the video. A captions tab will then appear.

This will be turned off by default, to turn it on, simply click the tab and select English.

Telstra TV Users

Captions for Live TV can be activated and deactivated  from the settings of your Roku device.

1. Press the home button on your Roku device.

2. Scroll up or down and select Settings.

3. To open the captions menu, select Accessibility. If Accessibility is not listed, select Captions.

4. Select Captions mode and choose when captions appear.

• Off – captions never appear.
• On – captions always appear (with content that has closed captions available).
• On replay – captions appear only after pressing the Replay button on your Roku remote (with content that supports instant replay).
• When mute – captions appear only when volume is muted. Note: this is not available on all Roku devices.

When captions are turned on or off during playback, the setting is retained for future programs.

Please note: Unfortunately, not all programs on 10 play have captions, however, we’ll continue to add them to more programs and devices as they become available.

Apple TV Users 

Captions for Live TV can be activated and deactivated by interacting with the touchpad on your remote and bringing up the information screen.

Once you have done this, move your focus to the CC icon and click it to either turn the captions ON or OFF (there is an indication that will tell you if they are ON or OFF).

Other Users

The below devices will also allow you to watch Live TV on 10 play with captions as long as you have downloaded the latest version of the app:

• Android TV
• Amazon Fire TV