Either a pop-up blocker blocked it, the test window was moved or minimized, or the test window opened and was accidentally closed.

How to enable pop-ups

Chrome (Mac, Windows, or Chromebook):

1. Click the menu icon (three vertical dots) to the right of the address bar.
   
2. Select Settings.
3. In the left navigation section, select Privacy and security.
4. Select Site settings.
5. Select Pop-ups and redirects.
6. To allow all pop-ups, toggle the Blocked option.
7. To allow pop-ups from NWEA only:
   1. Click the Add button next to Allow.
   2. Type [*.]mapnwea.org in the Add a site field.
      
   3. Click Add to save your changes.

Firefox (Mac or Windows):

1. Click the menu icon (three parallel lines) to the right of the address bar and select Options.
   
2. In the left navigation section, select Privacy & Security.
3. Scroll down to the Permissions section.
4. To allow all pop-ups, de-select the Block pop-up windows checkbox.
5. To allow pop-ups from NWEA only:
   1. Click the Exceptions button.
   2. Type https://test.mapnwea.org in the Address of website field.
   3. Click Allow, then Save Changes.

Safari 12 and up (Mac)

1. Navigate to https://test.mapnwea.org.
2. When you see the Oops! Where’s my test window? page, open the Safari menu and select Settings for This Website.
3. Set the Pop-up Windows option to Allow.
   
4. Reload the page. The test session log in screen should appear in a pop-up window.

Safari 11 (Mac)

1. From the Safari menu, click Preferences.
2. Select the Security tab.
3. Clear the Block pop-up windows check box.

Safari (iPad)

1. Open the Settings app.
2. In the left navigation section, select Safari.
3. Under General, turn off the Block Pop-ups option.
   

Note: After you disable pop-up blocking, Safari will prompt you to allow or block each pop-up window as they occur.

Chrome (iPad)

1. On the iPad, open the Chrome app.
2.  Go to test.mapnwea.org.
3. At the top, under Pop-ups blocked, tap Always Show.
4. If Always Show does not appear, refer to Chrome directions for Mac, Windows, iPad, or Chromebook.
   

Edge (Windows)

1. Open the menu icon (three horizontal dots) to the right of the address bar and select Settings.
   
2. Select Site permissions.
3. Select Pop-ups and redirects.
4. Click the Add button to the right of Allow.
5. Type [*.]mapnwea.org in the Add a site field.
   
6. Click Add to save your changes.

If pop-ups are already enabled

If pop-ups from NWEA are already allowed, but the test session log in window is still missing, check the following:

1. Check other open tabs or windows The test window typically opens in a pop-up window. Your browser settings may have caused it to open in a background tab or a background window.
2. Refresh the page. If the student accidentally closed the test window pop-up, refreshing the page should cause the test window to appear.
3. Chromebooks: Press the keyboard shortcut Ctrl+Shift+0 then refresh the page again.
4. Try navigating to this URL: https://test.mapnwea.org:443
5. Make sure you’re using a supported web browser. The currently-supported web browsers can be found in the System and Bandwidth Requirements.
6. Check network connectivity. If you are able to open the test session but the page does not load, make sure that you are connected to the network. Have the proctor use a different web browser and try accessing a web page, such as http://NWEA.org. If you are unable to browse to another website, contact your organization’s network administrator for further troubleshooting.​