Kogan Mobile Activate : How Do I Activate My Kogan Mobile Service?
Kogan Mobile Activate : How Do I Activate My Kogan Mobile Service?
To activate your new Kogan Mobile SIM, login into www.koganmobile.com.au/activate and follow the simple step-by-step instructions to activate your service.
If you still need to purchase one, you can order one online with free shipping here, or from your local United Petrol station for $2. You can see a list of participating stores here https://www.unitedpetroleum.com.au/kogan-mobile/
If you already have a new Kogan Mobile SIM card, then you’re ready to get started. Simply head to the Kogan Mobile activation site here and follow the simple step-by-step instructions to activate your service.
Please note: to activate a new Kogan Mobile service, you will need to have official and current forms of photo identification of the following type:
- Driver’s License, OR
- Passport, OR
- Medicare Card
You will need a valid credit / debit card to activate services. Please ensure that the name on the credit / debit card matches with the name you wish to activate the service under.
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If you’re having trouble registering your Kogan Mobile SIM card online, don’t worry, we are here to help you!
Please contact the Kogan Mobile Customer Care team, and we’ll get your new service up and running. The best way to reach us is to call 12612 from your Kogan Mobile connected phone. Alternatively, you can call us on 1300 056 426 from any device. Our dedicated team is available from 8am to 8pm, 7 days a week.
Important information: We may need to issue you with a brand new number. Make a note of it, so that you don’t confuse it with the mobile number listed on the pack.
How to redeem your Kogan Mobile Voucher Code
If you have received a Kogan Mobile Promotional Voucher, please follow the instructions below to apply this to your account:
- Login to your Kogan Mobile account by clicking here.
- Click Recharge from your account summary.
- Enter your unique voucher code in the file provided.
Note: If you are a new customer and need to activate your Kogan Mobile SIM, you will be prompted to insert your unique Kogan Mobile voucher during the activation process.
How do I log into my Kogan Mobile account?
You can access your Kogan Mobile account at any time by heading to the accounts page here.
To login to your account you will need your Kogan Mobile phone number, and your account PIN number that you chose when setting up your account. Once logged in, you’ll be able to view and update the following information about your Kogan Mobile service:
- Your current Kogan Mobile balance.
- Remaining data balance
- Recharge your service
- Usage history, such as calls, SMS, MMS, and data
- Manage your auto-recharge preferences
- Summary of previous recharges and download invoices
- Update your contact details
- Change your PIN
WHO DO I CALL TO SPEAK WITH KOGAN MOBILE SUPPORT?
Did you know that we have answers to hundreds of frequently asked questions at the Kogan Mobile Help Centre? For the fastest resolution, we encourage you to check our Help Centre before contacting us, as it is highly likely you will find the answer to your question within seconds!
The best way to reach us is to call 12612 from your Kogan Mobile connected phone. Alternatively, you can call us on 1300 056 426 from any device. We have a dedicated Kogan Mobile Customer Care team answering phone enquiries to help you get the information you need from 8am to 8pm, 7 days a week.
Please note that from the 31/7/2020 onwards, our Customer Care team will no longer be contactable via email. Ongoing cases will be resolved by the Customer Care team, but no new enquiries will be accepted via this medium. As above, the best way to contact our Customer Care team is to call 12612 from your Kogan Mobile device, or 1300 056 426 from any other device.
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If your query relates to a mobile phone handset or other product purchased from Kogan.com, please contact the Kogan.com Customer Care team online at help.kogan.com.
