Medicare Grocery Allowance 2023 : 2023 MA Dual Plan Over-the-Counter Benefit

Your health is about more than the doctor’s office. That’s why CHPW Medicare Advantage plans give you spending power where it counts: for your groceries, medicine, and wellness products.

• 2023 Plan 2 members can spend up to $25 per month on over-the-counter (OTC) health products.
• 2023 MA Dual Plan (HMO D-SNP) members can spend up to $175 per month on OTC health products and groceries: $125 for OTC purchases and $50 for groceries.

That’s a benefit of $300/year for Plan 2 members and $2,100/year for Dual members.

We partner with to bring you these benefits. You can use your OTC Network® card just like a credit card.

Note: Over-the-Counter Benefits are included on our MA Dual Plan and Plan 2 only.

How do I use my OTC and/or Grocery benefit?

There are 3 easy ways you can use your monthly benefit: in person, over the phone, or online.

1. Visit one of 6,500+ participating store locations.
2. Call CHPW’s Customer Service team at 1-800-942-0247 (TTY: 711), 8:00 a.m. to 8:00 p.m., 7 days a week.
3. Log into ConveyBenefits.com and place your order online 24/7. It will be delivered to your door.

What can I buy with this benefit?

You can use CHPW’s OTC benefit on many different health and wellness items. This includes:

• Nonprescription medicine: pain relievers, cough syrup, antacids
• Wellness items: sunscreen, toothpaste, vitamins
• Supplies: bandages, hand sanitizer, blood pressure monitor

The Grocery benefit is designed to help you eat more healthy foods. You can use it just like SNAP.* That means you can use this benefit to buy foods like:

• Fruits and vegetables
• Meat, poultry, and fish
• Dairy products
• Breads and cereals

*CHPW’s Grocery benefit cannot be used on soda, candy, or bakery items.

How do I activate my card?

You should get your OTC & Grocery benefit card in the mail starting in mid-December 2022.

To activate your card, call 1-888-682-2400 (TTY:711) and enter your card number and your birthday (MMDDYYYY).

Once your card is activated, you can use it like a credit card to buy eligible items. (Please select “credit” when using your card as a payment method.)

What can I buy with the allowance?

Foods you can buy include:

• Fruit and vegetables (canned, frozen, and fresh)
• Frozen meals
• Fresh salad kits
• Dairy products
• Meat and seafood
• Beans and legumes
• Pantry staples (flour, sugar, spices, etc.)
• Healthy grains (bread, cereals, pastas, etc.)
• Soups
• Nutritional shakes and bars
• Water (including flavored water)

2023 MA Dual Plan Over-the-Counter Benefit

You will need your CHPW Medicare Advantage member ID card and date of birth to place your order.

• Online: InComm Healthcare
• By phone: Call Convey at 1-855-858-5937 (TTY: 771) Monday – Friday from 8 a.m. to 11 p.m. EST. (Please have your item number(s) ready when you call.)
• By mail: Complete the order form* and follow the included mailing instructions.

Once your card has been activated, you can make purchases with available funds.

*OTC order form and additional information located in the 2023 OTC Product Catalog.