To keep your current mobile number, you can port your number to Standard Bank Mobile. You can request to port during signup, or if you already have a Standard Bank Mobile SIM you can do so in the ‘Manage SIMs’ area in your profile.

Remember, we can’t start the porting process until you have activated your Standard Bank Mobile SIM. Once you have activated you will use the Standard Bank Mobile number allocated to you until the porting process has been completed.

You will receive an SMS to confirm that your port request has been submitted.

After 48 hours (from Monday to Thursday), if your port has been unsuccessful we will give you a call to assist you. Unsuccessful porting can be due to a number of reasons stipulated by your current service provider, in which case you will be required to chat to them directly. Your current network may also notify you of the reason for your failed port.

Potential reasons for unsuccessful porting:

• You are currently still in a contract.
• You have not notified your current network of your move to Standard Bank Mobile.
• You have provided the incorrect information for porting.
• Your account with your current network is in arrears.
• You have ported within the last 2 months.

To chat to your network about releasing your number, call one of the below numbers:

• Vodacom 082 111
• Cell C 084 135
• MTN 083 1808
• Telkom Mobile 081 180

Porting usually takes between 48 to 72 hours.