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Netflix Keeps Crashing On Roku TV – Solved

Posted on by Freddy
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Netflix Keeps Crashing On Roku TV – Solved

If your Netflix account Keeps Crashing On Roku TV, Make sure that your Roku TV is running on the latest software update. You can check for updates by going to Settings > System > System update > Check now. If there are updates available, follow the instructions to install them.

If the Netflix app crashes or closes and takes you back to your device’s menu screen or live television, it usually means data stored on your device needs to be refreshed.

To fix the problem, follow the steps for your device.

Roku TV/Stick

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.
  2. Make sure your device is completely off, not just in sleep or standby mode.
  3. Leave your device off for 15 seconds.
  4. Turn on your device and try Netflix again.

Remove and re-add Netflix

  1. Press the Home button on your Roku remote.
  2. Highlight the Netflix app and press the star (*) button.
  3. Choose Remove channel > Remove.
  4. From the home screen, choose Streaming Channels.
  5. Choose Movies & TV > Netflix > Add Channel.
  6. Choose Go to channel.
  7. Try Netflix again.

netflix activate

TVs and streaming sticks

Smart TV

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.
  2. Make sure your device is completely off, not just in sleep or standby mode.
  3. Leave your device off for 15 seconds.
  4. Turn on your device and try Netflix again.

Sign out of Netflix

  1. Go to the Netflix home screen, then go left to open the menu.
  2. Go to the bottom of the menu, then go right and select Get Help.
  3. Select Sign out.
  4. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.
  2. Select Sign out or Reset.
  3. Sign back in, then try Netflix again.

If you can’t find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Contact the device manufacturer

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you’ll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device’s firmware or software to the latest version.
  2. Restore your device to its original settings, like when you first got it.

Android phone or tablet

Turn your device off, then back on

  1. Turn off your phone or tablet. Make sure it’s turned off, not just locked.
  2. Turn it back on.
  3. Try Netflix again.

Update the Netflix app

If you’re on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the Netflix app with these steps:

  1. Open the Play Store app. If you don’t have it, you might need to fix an issue with the Play Store.
  2. In the Search bar, type “Netflix.”
  3. In the list, tap the Netflix app.
  4. Tap Update. If you don’t see this option, the app is already up to date.

Update the firmware on your Linksys RE6500 AC1200 Wireless Range Extender

If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.

If your home network doesn’t use this wireless range extender, or if updating the firmware doesn’t solve the problem, continue troubleshooting below.

Prime and Netflix crashing

There are a few possible reasons why your Prime and Netflix apps are crashing on your Roku TVs. Here are some troubleshooting steps you can try before resorting to reinstalling apps or factory resetting:

Check for software updates: Make sure that your Roku TV is running on the latest software update. You can check for updates by going to Settings > System > System update > Check now. If there are updates available, follow the instructions to install them.

Check your internet connection: Make sure that your Roku TV is connected to a stable and strong internet connection. You can check your internet connection speed by going to Settings > Network > Check connection. If your connection is weak or unstable, try resetting your router or contacting your internet service provider.

Clear app cache: Go to Settings > System > Advanced system settings > App > Netflix/Prime Video > Clear cache. This will clear any temporary files and data stored by the app, which may help resolve the issue.

Uninstall and reinstall the app: If clearing the cache doesn’t work, try uninstalling and reinstalling the Netflix/Prime Video app. To do this, go to Settings > System > Advanced system settings > App > Netflix/Prime Video > Remove channel. Then, go to the Roku Channel Store and search for the app to reinstall it.

If none of these steps work, then a factory reset or contacting Roku support may be the next best option.