If you do not have an ad blocker installed, try these tips:

• Ensure your browsers are up to date by checking whatsmybrowser.com and following any instructions for updating to the latest version, if listed.
• Make sure your browsers are supported to stream Paramount+. Learn more here.
• Clear your browser’s cache, cookies and browsing history. For help, click here.
• Refresh your browser window by clicking the “reload” icon next to your web address bar
• Close your browser and open a new browser window.
• Try a different browser (like Google Chrome, Mozilla Firefox, Safari or Microsoft Edge).

Disable ad blocker

If you are running ad blockers or extensions, this could be blocking playback and causing streaming issues.

Turn off Tracking Protection

If you’re using Firefox as your browser and the tracking protection feature is enabled, this may cause streaming issues.

• Click the hamburger (3 vertical lines) in the top right corner of the screen. A pop-up menu displays.
• Click “Preferences”to open this page, then select “Privacy” from the left-panel menu.
• On the “Privacy and Security”  page, unselect “Standard” and select “Strict.”

Check your Internet connection

You should also make sure you’re streaming with a high speed connection of 4 MBPS or more — that’s the minimum streaming requirement to watch Paramount+. You can perform a speed test here, and if your speed is too low, contact your Internet Service Provider (ISP) to discuss options to increase it.

If your internet connection is 4 MBPS or more, try rebooting your router with these steps:

• Unplug the power cord. Note: If you have a separate modem, be sure to unplug the power to the modem first.
• Wait approximately 10 seconds, and plug it back in (plug the modem back in before the router, if applicable).
• When your router has completely re-powered (usually after a few minutes), go to Paramountplus.com and try streaming again.

Mobile devices

If you’re having issues streaming on your mobile device with the Paramount+ app, try force quitting the Paramount+ app on your device. When you force quit the app, it refreshes the app which can resolve streaming issues. You should also check your network connectivity or cellular data, if applicable.

If you’re connected to Wifi and still having issues, please restart your modem and router, then relaunch the Paramount + app.

Smart TVs

If you’re streaming on a Smart TV (Samsung TV,  Vizio TV, LG TV), try these troubleshooting tips:

Samsung TV

• • Restart your TV
  • Press and hold the Power button on the Samsung TV for 5 to 8 seconds to restart the TV
  • Once the TV turns back on, relaunch the Paramount+ app
  • If you still have an issue, please restart the modem/router, then relaunch the Paramount+ app.

Vizio TV

• • Force close the Paramount+ app:
    • On the Vizio Smart TV remote, hold down the “Back” button to restart the app. If you do a quick hold (by holding it down halfway), it will display the exit menu.
  • Relaunch the Paramount+ app
  • Perform a soft restart > System> Reset Admin>Soft Power Cycle>Select Yes
  • If you still have an issue, please restart the modem/router then relaunch the Paramount+ app.

LG TV

• • Relaunch your TV
  • Turn off the TV, then unplug it from the power source for 30 seconds.
  • Re-connect the power source, turn on the TV, and relaunch the Paramount+ app.
  • If you still have an issue, please restart the modem/router then relaunch the Paramount+ app.

Gaming Consoles

If you’re streaming on an Xbox, PS4 or PS5 gaming device, check out these troubleshooting tips.

• Xbox
  • Press the Xbox button to open the guide. Note: Pressing the “Xbox” button will open the guide from any other screen on the console.
  • Select Settings, then select Restart Console.
  • Select Yes to confirm and restart your device.
  • If you still have an issue, please restart the modem/router then relaunch the Paramount+ app.

• PS4 and PS5
  • Go to the Homescreen (press PS home button)
  • Highlight Application to close
  • Press and hold PS Button
  • Select Close Application
  • If you’re still having an issue please restart the modem/router then relaunch the Paramount+ app.