The Perx® Reward card is a prepaid card you use on-line, in shops, restaurants, cinemas etc. and also abroad – anywhere you see the Mastercard® acceptance mark.
Some sites require Mastercard Secure Code®. To enable 3D secure you will need to register your card on www.perxreward.com/register and in the Manage My Card area select 3D secure. Follow the instructions and a temporary memorable word will be sent to your account. At this point your card is 3D secure.
However, the first time you use 3D secure, you’ll need the memorable word to set up your own 3D secure password. Date of birth and CVV are also required at this time.
What do I do if my card is lost or stolen?
You can report your card lost or stolen by simply logging into your account, selecting the card and hitting the ‘Report Lost’ button. Your card will be blocked immediately and a replacement card sent out to you. Can’t go on-line? Call 1850 596 496, select option to report your card lost, enter your card number and your card will be blocked immediately and a replacement card sent out to you.
Temporarily misplaced as opposed to definitely lost your card? You can ‘block’ it until it turns up. This will prevent any transactions happening until you unblock your block via the website or the app.
What do I do if I block my card?
If you input your 3D secure password incorrectly three times your card will be blocked. You can contact our Customer Service Team by email on perxcardsupport@emlpayments.com or by phone on (01) 255 7111 to have your card unblocked between the hours of 9am – 5pm Monday to Friday
Where can I get my balance?
You can check you balance by logging into your account on www.perxreward.com/login.
How do I close my account?
If for any reason you decide to close your account any remaining funds, less an administration fee of €10/£10/$10, will be returned to a bank account in your name. Please contact our customer support team to arrange this. If your company gave you your card under the Small Benefit Scheme, it is not possible to close your account.
