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Steps to Activate your Q Link Wireless SIM Card

You will receive our Q Link Wireless SIM Card kit which includes your upgraded SIM Card, your ejector tool, and detailed instructions to help you successfully activate your new SIM Card and move onto our new network.

Once you receive your SIM Card kit in the mail, open and follow the instructions through the end. For additional support, click here: https://qlinkwireless.com/Activate.aspx and follow these easy activation steps.

To reset your network, you will need to go into your phone’s settings.

For Android, go to Settings & tap Reset or Network Settings. Tap Network Reset and follow the prompts.

For iPhone, go to Settings, tap General. Scroll down and tap Reset & Select Tap Network Reset Settings. Enter your iPhone password & confirm the reset.

Still having data issues on your Android? Click here for more help.

Transfer your phone number

How should I prepare to port in my number?

To port in your number, you’ll have to keep your current number active, pay any remaining balances with your current carrier, make sure your phone is unlocked, and have no existing ports initiated

Can I keep my temporary number?

Yes, you can keep the temporary number associated with your new SIM Card if you would like or, you can transfer your existing number you know and love by following our quick port-in instructions to stay connected more easily to your friends and family

Download the App

Manage your account by downloading the My Mobile Account App from the Android Google Play Store or iPhone App Store and follow all prompts. Then, log in using your Q Link phone number. You can also manage your account by visiting qlinkwireless.com/login

If you don’t know your Q Link phone number, you can find it in your phone settings.

Locate Settings > Tap About Phone or About Device > Status > Select My Phone Number

Go to Contacts > Select My Card