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On your ADP service web site https://www.adp.com/, log in as an administrator. Complete the following steps, clicking Submit or Next to continue. Enter the activation code you received from ADP.

New administrators complete the security registration process to access ADP services.

ADP uses new technology to provide this simple and easy access so administrators can focus on the tasks to support your company. Administrators can also access your ADP services from any computer (private or shared) and on any browser supported by your ADP service.

The enhanced technology associates administrators (based on their user ID) with their computers (private or shared). If the computer is shared, the sequence of steps to access your ADP web site will vary.

By now, you should have received an email from ADP containing your user ID, URL, and instructions to access your ADP service web site. You should have received a separate email with the temporary password. Be sure to keep them handy.

On your ADP service web site https://www.adp.com/, log in as an administrator. Complete the following steps, clicking Submit or Next to continue:

• Enter your user ID
• Enter the temporary password you received in email
• Enter and confirm your password

Password must be at least 8 characters long and must contain at least 1 letter and 1 number. Passwords are case sensitive. It is recommended that passwords be 12 or more characters and contain a mix of upper case and lower case letters, numbers, and special characters.

• Enter the activation code you received from ADP

You may need to wait longer for an activation code to arrive by email. There can be a delay due to Internet traffic, your service provider, fire walls, etc. If you did not receive your code within several minutes, you can request a new activation code. However, the activation code previously issued to you (even if it has not arrived) will become invalid.

• If prompted, read the terms and conditions of use and click Agree.
• Select three security questions and enter your security answers.
• Select your computer type i.e., trusted computer or a public computer.

Trusted Computer – Yes, remember this computer. Select this option if you are the only user of this computer. By selecting to remember this computer, you will be required to enter your user ID and password each time you log on.

Public Computer – No, do not remember this computer. Select this option if you are using a shared computer such as a kiosk, shared office computer, library computer, or workstation that is shared by multiple users. By selecting not to remember this computer, you will be required to enter your user ID, password, and additional security information every time you log on.

• Click Done to access your ADP service.

Important: In our commitment to providing secure administrator access, we may occasionally ask you your three security questions and require you to provide an activation code that was sent to your email address on record. This information is essential to verify your identity and to confirm recognition of your device.

Logging On to Your ADP Service

1. Enter your user ID.

2. Enter your existing password and select your computer type.

3. Click Submit to access your ADP service.

Important: In our commitment to providing secure administrator access, we may occasionally ask you your three security questions and require you to provide an activation code that was sent to your email address on record. This information is essential to verify your identity and to confirm recognition of your device.

Frequently Asked Questions

I did not receive the activation Why is it delayed and what can I do?

You may need to wait longer for an activation code to arrive by email. There can be a delay due to various factors like service provider traffic. If you did not receive your code within several minutes, you can request a new activation code. However, the activation code previously issued to you (even if it has not arrived) will become invalid.

I did not receive the activation code sent to my email address after several attempts and I am unable to access the ADP service as an What can I do?

Some email servers may delay or block the emails with activation codes due to their spam filters or security policies. If you do not have an another email address or mobile phone number available to select, contact your company administrator to update your account with a different email address and/or mobile phone number(s). Wait for your company administrator to complete the update and then try again. Be sure to look for the activation code sent to your updated email address/mobile phone number.

Can I access ADP services as an administrator from multiple devices e., home computer, work computer etc.?

Yes. You can access your ADP services from any computer (private or shared) and on any browser supported by your ADP service. The enhanced technology associates administrators (based on their user ID) with their computers (private or shared). If the computer is shared, the sequence of steps to access your ADP web site will vary.

I use two or more private or shared computers to gain administrator access to ADP Why does the sequence of steps to gain access vary?

The enhanced technology associates administrators (based on their user ID) with their computers (private or shared). If you use a shared computer, during your subsequent log in, the sequence of steps to gain access to your ADP web site varies slightly. This is required to identify you as the rightful owner requesting administrator access.

I did not complete the administrator registration process within 10 minutes and my session What can I do?

You must complete the registration process within 10 minutes of entering your user ID. If your session expires, you must restart the process.

Occasionally, I am prompted to answer my security questions and to use an activation code when I am using a trusted device and I have not cleared my Why does this happen?

In our commitment to providing secure administrator access, we may occasionally ask you your three security questions and require you to provide an activation code. This information is essential to verify your identity and to confirm recognition of your device.

I have trouble logging What could be wrong?

If you are having trouble logging on to your ADP service, try the following.

• Check the spelling and spacing of your (Passwords are case sensitive.)
• Close all active Internet browsers and try logging on
• After three unsuccessful attempts, your account will be Contact your company administrator to reissue administrator access.
• Clear your browser history/cache and try During your next log on attempt, you will be required to identify yourself, i.e., you will be required to receive an activation code, enter the activation code, and answer your security questions.