synovusconnections.com Activate My Card : Activate Synovus Connections Visa Prepaid Card

This card is a general purpose, reloadable prepaid card that allows customers to add funds to the card account, then spend what is loaded. A prepaid card is not the same as a debit card. A debit card is tied to a checking or savings account, a reloadable prepaid card like the Synovus Connections Visa Prepaid Card is not. With the Synovus Connections Visa Prepaid Card, only the amount that is loaded can be spent.

The card account can be opened regardless of credit history or credit score. However, we may obtain information from credit reporting agencies or third parties to assist us in verifying your identity, to investigate fraud and to investigate potential misuse of the card.

The Synovus Connections Visa Prepaid Card Cardholder Agreement provides full details about the terms and conditions that apply to the card account; and the Synovus Connections Visa Prepaid Card Schedule of Fees and Charges provide information about all the fees and card limits that apply to these card accounts. Both can be found at synovusconnections.com; by visiting any Synovus Bank branch.

Activate Synovus Connections Visa Prepaid Card

There are several ways to activate a new card.

1. By calling 1-888-SYNOVUS (1-888-796-6887). Choose the Prepaid option from the menu; then follow the prompts to activate.

2. Online at synovusconnections.com

When a card is issued for the first time, a PIN is automatically set for the customer. We recommend that this default PIN be changed immediately to a unique PIN that only the cardholder knows. This can be done by

1. Calling 1-888-SYNOVUS (1-888-796-6887), choosing the Prepaid option, and following the PIN change prompts;

OR

2. Registering the card at synovusconnections.com and selecting the “My PIN” option from the “My Settings” tab.

Every cardholder, including the account owner and all Companion cardholder, will have a separate PIN. Each cardholder can change their PIN at any time. Customers who do not remember their default PIN can call 1-888- SYNOVUS (796-6887) or visit any Synovus Bank branch.

How is the Synovus Connections Visa Prepaid Card account loaded?

The Card account can be easily loaded in any of the following ways:

• By Direct deposit (if offered by the employer or other payor)

• In cash at any Synovus Bank branch

• By transfer through a Synovus Bank debit card. Up to 4 of these funding accounts can be set up. Loading by transfer is available to the account owner only.

There is a $20 minimum amount required to load the Card account.

Checks must be converted to cash before they can be loaded, so check cashing fees may apply. Direct deposit service is available only if offered by your employer or other payor. Availability of funds depends on when the funds are send to us by the employer or other source of your recurring payment. It could take several pay periods for the direct deposit to begin. Mobile services require your mobile service provider’s data and/or text plan; message and data rates may apply.

How can direct deposit be set up for a Synovus Connections Visa Prepaid Card?

A. The cardholder should first check with their employer or other source of income to determine if they offer direct deposit. If direct deposit is available, the cardholder must set this up with their employer, and must provide the routing number and direct deposit number provided on Synovus Connections card mailer to their employer.

This information is also available by calling 1-888-SYNOVUS (1-888-796-6887) or account owners can get these numbers online at synovusconnections.com. Direct deposit is available for both the account owner and Companion Cardholders. Direct deposit service is available only if offered by your employer or other payor.

Availability of funds depends on when the funds are send to us by the employer or other source of your recurring payment. It could take several pay periods for the direct deposit to begin.