www.rockauto.com/orderstatus Online : Order Status & Returns and discount code – RockAuto

If you did not receive an order confirmation number, and the parts remain in the shopping cart, your order was not placed. If you received an order confirmation number and email, your order was placed. You can check the status of your order on our Order Status & Returns page.

We send an email with tracking information when the last part on your order ships. You can check your order status on our Order Status & Returns page

How do I log into my account?

Click the “Log In or Create Account” link in the upper-right corner of RockAuto.com.

Enter your email address and password. If you wish to remain logged in for up to 14 days on this device, check the “Keep Me Logged In” box. Click “Log In”.

To view your account, click the “Account Activity” or “Profile” tab at the top of the page.

How do I view my discount code or store credit?

We send discount codes and store credit codes via email. If you deleted the email, you can access your code(s) through your Account.

If you have an account:

Log into your account (see “How do I log into my account?“). If you have a valid discount code or store credit associated with your Account email address, the code will appear under the “Account Activity” tab.

If you don’t have an account:

You must create one to view any discount or store credit codes. It only takes a few minutes to create (see “How do I create an account?“). Be sure to create your account using the same email address with which you normally place orders. Then, when you log into your account, you will see any codes associated with that email address under the “Account Activity” tab — even if we sent them to you before your account was created!

How do I contact customer service about a problem with my order?

RockAuto is a completely online company. We do not have a customer service phone number to provide assistance over the phone. All of our customer service resources are available 24/7 online! Online self-service ensures consistent quality and keeps our prices low for you!

To check an order status, make a change, set up a return, or report a problem with your order, visit our Order Status & Returns page.

These Help pages will answer all your questions related to finding parts, shipping, placing an order, and how to do something to your order after it’s been placed. Navigate to the relevant section by clicking the appropriate tab at the top of this page. You can also search for an answer to your question using the search bar near the top of this page.