www.trueidentity.com Enter Activation Code

If you have received a letter from Mackenzie Investments or Canada Life, you have to activate your myTrueIdentity subscription at mytrueidentity.com. To enroll now, enter your activation code.

An activation code is a 12 character code that you can use to access myTrueIdentity at no cost. You may have received a letter or email from a financial institution or other organization that contains this code as part of a breach response solution.

myTrueIdentity Activation Code

If you have been directed to myTrueIdentity by an organization that has experienced a breach, please contact the organization for an activation code or refer to the correspondence you may have received from them.

myTrueIdentity helps you keep your identity and credit safe. Rest easy, knowing you’ll get alerts when key changes are made to your credit file.

myTrueIdentity Key Features:

• Alerts informing you of key changes to your credit file

• Quick tips & in-depth articles on identity protection and credit health

• National score comparison, score factors and score trending

• Access to identity protection support (If you believe you’ve become a fraud victim)

• TransUnion credit report and score

What is Identity Verification?

The Identity Verification process is an essential part of the myTrueIdentity because it protects your privacy by ensuring your credit report can only be viewed by YOU.

• Identity Verification confirms your identity through a series of questions based on accounts and personal information contained in your credit report along with additional tools validating your access is coming from a secure device. Here’s how it works: We will present you with questions with a list of possible choices; in order to proceed, you must answer and click NEXT to continue.

• You select the answer from a list of possible choices and click NEXT to continue.

• As you submit your answers, that information is compared with the information in your credit report.

• You will answer as many questions as necessary to successfully confirm your identity.

• If you have answered the questions correctly according to the information contained within your credit file, you will be provided with access to your online credit report file.

• If we have not been able to successfully verify your identity, you will be given instructions on how to continue.

What if I forgot my password or username?

On the Member Login page, use our “I forgot my username and password” link. This automatic login process is easy and secure. To ensure the security of your account, you will be asked to enter certain identifying account information. Once we validate that the entered information is accurate, you will be provided access to your account. When the process is complete, a privacy protection email will be sent to you.