Xfinity Prepaid Internet Setup and Activation: What is Xfinity Prepaid Number?

If you purchased your Xfinity Prepaid Starter Kit or Modem Kit in a retail store, please wait 48 hours after purchasing before attempting to activate your service at my.xfinityprepaid.com.

If you purchased your Prepaid Starter Kit or Modem Kit online or by phone, when it arrives, please visit my.xfinityprepaid.com to activate.

You will need to provide a WiFi enabled device such as a computer, smart phone or tablet. The Internet Prepaid Starter Kit includes a Wireless Gateway (modem and router in one), coax cable, Ethernet cable and power cord. To establish a direct connection, rather than using WiFi, use the Ethernet cable to get a wired connection.

How do I connect and power up?

First, connect the coax cable from your cable wall outlet to the Cable In/RF In connection on the back of your Wireless Gateway (modem and router in one). Make sure the connections are secure, but to avoid damaging the connectors, do not over-tighten.

Then, connect the power cord into the back of your Wireless Gateway and plug the other end into the electrical outlet. Wait until the Online light is solid for at least 1 minute on the Wireless Gateway. Use the Network Name and Password printed on the bottom (or side) of your Wireless Gateway to connect to your wireless network. Finally, activate your account at my.xfinityprepaid.com to enjoy your Xfinity Prepaid Internet service.

The Prepaid Starter Kit or Modem Kit includes a Wireless Gateway, all necessary cables, and a user guide. Prepaid Internet is $45 for the first 30 days. After that, additional service refills cost $15 for 7 days or $45 for up to 30 days.

Xfinity Prepaid Internet service can only be accessed through the Wireless Gateway included in your Starter Kit.

Xfinity Prepaid Internet service offers up to 50 Mbps of download speed and up to 10 Mbps of upload speed. Actual speeds may vary and are not guaranteed.

You can sign up for auto-refill online at my.xfinityprepaid.com with a credit card.

Why do I need an Xfinity ID?

To make sure everyone gets the same smooth, secure experience, we’re requiring all customers to create an Xfinity ID.

Your Xfinity ID gives you access to everything from managing your account to enjoying your entertainment. Your ID can be your email address, the mobile phone number you use to sign in, or your username.

Creating one is quick and easy—plus, it allows you to manage your account anytime, from anywhere, with a single login:

• Refill your services on the go.
• Check your expiration dates.
• Make payments.
• Find retailers nearby.
• Keep up with the latest offerings and promotions.

Can I use my previous login info?

No, you’ll need to create an Xfinity ID.

In the past, you may have created an 8-digit pin that you used with your phone number to log in to your Xfinity Prepaid Services account. You will no longer be able to log in using that information.

To access and manage your account, you must create an Xfinity ID, which will allow you to log in using your email address and a new password of your choice.

How do I refill my service?

There are a few easy ways you can refill your service:

• Credit, debit, or prepaid card online at my.xfinityprepaid.com
• On the mobile app
• Buy a refill with cash at a local retailer.

For your privacy, our Customer Care representatives can no longer accept refill payments over the phone.

To keep your service active without refilling manually, you can use a credit, debit or prepaid card to set up AutoRefill online at my.xfinityprepaid.com.