VSee API Exception Error| How to Fix

If you’re encountering a VSee API Exception, it usually indicates that something went wrong when making an API call to VSee’s telehealth or video conferencing platform.

Here’s a guide to help you understand and troubleshoot the issue:

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⚠️ Common VSee API Exceptions

1. Authentication Errors

• Error Message: 401 Unauthorized or Invalid API key

• Fix:

  • Make sure your API key or OAuth token is correct.

  • Ensure your token hasn’t expired.

  • Double-check if your account has API access enabled.

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2. Invalid Parameters

• Error Message: 400 Bad Request

• Fix:

  • Check the required parameters for the endpoint you’re calling.

  • Make sure your data types match what the API expects (e.g., strings vs integers).

Also Read : Accessing and Paying Your UPMC Bill

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3. Endpoint Not Found

• Error Message: 404 Not Found

• Fix:

  • Confirm you’re using the correct URL and method (GET, POST, etc.).

  • Example base URL:

    https://api.vsee.me/api/v1/


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4. Rate Limit Exceeded

• Error Message: 429 Too Many Requests

• Fix:

  • Implement rate-limiting or exponential backoff in your requests.

  • Check VSee’s API documentation for the limits per account.

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5. Internal Server Error

• Error Message: 500 Internal Server Error

• Fix:

  • Usually a server-side issue.

  • Wait and retry.

  • If persistent, contact VSee support.

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🛠️ General Troubleshooting Steps

1. Check VSee API Documentation

   • 👉 https://vsee.github.io/ (if still hosted there)

2. Enable API Logging

   • Log requests and responses to identify where the issue is occurring.

3. Use Postman or Curl to Test

   • This helps isolate the issue outside your app code.

4. Check Your JSON Format

   • Malformed JSON payloads are a common cause of 400 or 500 errors.

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📞 Need Help?

You can reach VSee technical support here:

• 🔗 https://help.vsee.com

• 📧 Email: support@vsee.com